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Customer Success Manager

1 week ago

Noida, Uttar Pradesh, India Turns Full time

About Turns:

Turns is a US-based SaaS company that provides innovative solutions for laundromats and dry cleaners. Our platform helps businesses streamline their operations, increase efficiency, grow business and improve customer satisfaction. We are a rapidly growing company with a talented and dedicated team, and we are committed to making a positive impact on the industries we serve.

If you are looking for a challenging and rewarding opportunity to be part of a dynamic and fast-paced team, we encourage you to apply for the Customer Success Manager role at Turns.

Benefits & Perks:

  • Competitive salary and benefits package.
  • Opportunities for growth and advancement within the company.
  • A supportive and collaborative work environment.
  • Access to cutting-edge technology and tools.

Working Hours: India Shift (09 AM IST to 06 PM IST)

Responsibilities:

  • Develop and maintain strong relationships with our customer base to ensure customer satisfaction and success.
  • Collaborate with the sales team to ensure customer success and adoption of our products and services.
  • Monitor customer engagement and usage of our platform to identify opportunities for growth and upsell.
  • Act as the primary point of contact for customer inquiries and resolve any issues that arise.
  • Collaborate with the product and engineering teams to ensure customer feedback is incorporated into product development.
  • Provide training and onboarding to new customers to ensure their successful adoption of our platform.

Requirements:

  • Strong customer-focused approach with the ability to manage and prioritize customer needs.
  • Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers.
  • Ability to work in a fast-paced and dynamic environment.
  • Experience with customer success, account management, or related customer-facing roles.
  • Understanding of the SaaS industry and experience with SAAS platforms is a plus.