Customer Success Manager
3 weeks ago
Extramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today's globalization and technological innovation in education - Extramarks empowers young learners to have anytime-anywhere access to quality learning. In a span of over a decade, Extramarks has become popular amongst schools and students. More than 9000 schools benefit from Extramarks across India and Singapore, South Africa, Zimbabwe and Indonesia.
Key Responsibilities:
1. Customer Onboarding & Adoption - Ensure smooth onboarding of schools, driving early engagement with company products
2. Customer Engagement Strategy - Design and execute engagement programs to enhance teacher usage and satisfaction.
3. CSAT & Feedback Management - Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.
4. Proactive Customer Support - Identify adoption challenges and provide proactive solutions to improve product usage.
5. Data-Driven Adoption Growth - Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.
6. Customer Advocacy & Retention - Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention.
7. Collaboration with Internal Teams - Work with Sales, Product, and Training teams to align customer success strategies with business goals.
8. Process Optimization & Best Practices - Develop frameworks for ongoing adoption, engagement, and escalation management.
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Customer Success Manager
3 weeks ago
Noida, Uttar Pradesh, India Turns Full timeAbout Turns:Turns is a US-based SaaS company that provides innovative solutions for laundromats and dry cleaners. Our platform helps businesses streamline their operations, increase efficiency, grow business and improve customer satisfaction. We are a rapidly growing company with a talented and dedicated team, and we are committed to making a positive impact...
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Customer Success Manager
4 weeks ago
Noida, Uttar Pradesh, India Talentoj Full timeAre you a growth-driven manager who thrives on expanding business within existing accounts? We are seeking a results-driven Customer Success Manager with experience in account farming, mining, and business expansion. The ideal candidate will be responsible for driving growth, identifying new opportunities, and maintaining strong customer relationships to...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
2 days ago
Noida, Uttar Pradesh, India Wadhwani Foundation Full timeObjectives of the role The role covers top states like Maharashtra and Uttar Pradesh in phase 1 and Rajasthan, Karnataka, MP etc in phase 2 managing the key stakeholders like the SMEs/FPOs/E Commerce Sellers etc within these states. The role would entail understanding the requirements of SMEs in key sector like Agri/E Commerce/Travel and help create training...
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Customer Success Manager
4 weeks ago
Noida, Uttar Pradesh, India Unistal Global Full timeWe are currently looking for "Customer Success Manager" for Noida location.Job Location: NoidaNo. of Opening: 2About UsWith more than 250 people, 50+ products, 5000 channels, 5 million+ satisfied customers and presence in 35+ countries, Unistal (www.unistal.com) has achieved the unique distinction of being the only company covering the aspects in the field...
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Customer Success Manager
4 weeks ago
Noida, Uttar Pradesh, India Unistal Global Full timeWe are currently looking for "Customer Success Manager" for Noida location. Job Location: Noida No. of Opening: 2 About Us With more than 250 people, 50+ products, 5000 channels, 5 million+ satisfied customers and presence in 35+ countries, Unistal ( has achieved the unique distinction of being the only company covering the aspects in the field...
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Portfolio Manager with Customer Success Expertise
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Noida, Uttar Pradesh, India beBee Careers Full timeCustomer Success Portfolio ManagerWe are seeking an experienced and innovative portfolio manager to lead our customer success initiatives. In this role, you will be responsible for developing and implementing strategies to drive customer satisfaction and retention.Main Responsibilities:Develop and execute comprehensive customer success plansCollaborate with...
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Customer Success Strategist
7 days ago
Noida, Uttar Pradesh, India Credgenics Full timeAbout Us:Credgenics is a leading provider of innovative solutions in the BFSI industry. We are committed to delivering exceptional customer experiences through our cutting-edge technology and strategic partnerships.Job Description:Customer Success & Growth Strategy: Develop and implement customer success strategies that drive revenue growth, adoption, and...
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Customer Success Strategist
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Sr. Customer Success Account Manager
1 week ago
Noida, Uttar Pradesh, India Adobe Full timeJob DescriptionThe Adobe DALP Sales team is looking for a techno functional customer success & renewal manager to join our customer success team.Adobe'sPASSsolution whichis a multiscreenAuthenticationplatform that helps broadcasters, cable networks, and service providerstocreate and monetize engaging, personalized viewing experiencesand we are looking for...
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Head of Customer Success and Engagement
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Noida, Uttar Pradesh, India Credgenics Full timeJob DescriptionWe are seeking an experienced Associate Director Customer Success to join our team. The successful candidate will have a proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment. They will lead our team of Success Managers in developing and executing customer success strategies to drive revenue...
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Digital Customer Success Professional
1 week ago
Noida, Uttar Pradesh, India Web solutions Full timeWe are looking for a skilled Customer Success Manager to help us deliver exceptional customer experiences and drive business growth through effective relationship management and strategic planning. The successful candidate will have a deep understanding of e-commerce operations and the ability to communicate complex information effectively to customers and...
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Customer Success
2 weeks ago
Noida, Uttar Pradesh, India Credgenics Full time**About Us**Credgenics is a rapidly growing fintech company that specializes in providing innovative solutions to businesses. Our goal is to empower entrepreneurs and businesses to achieve their full potential by offering them cutting-edge tools and expertise.Job Title: Associate Director Customer SuccessWe are looking for a seasoned professional to join our...
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com - Customer Success Manager - Calculus
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Noida, Uttar Pradesh, India iimjobs Full timeWhat is Calculus:Calculus by iimjobs.com & hirist.tech is a talent mapping and salary benchmarking tool that provides real-time insights into industry compensation trends and talent availability, helping companies make data-driven hiring decisions.Why this role matters:As a Customer Success Manager, you won't just support customers-you'll be their strategic...
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Director-Customer Success
2 weeks ago
Noida, Uttar Pradesh, India Innovaccer Full timeHello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate...
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Customer Success Manager
4 days ago
Noida, Uttar Pradesh, India Ebizon Full timeAbout the Role: We're seeking an exceptional Client Services Professional who will join our team in Noida office. As an Analyst-Client Services, you'll focus on managing relationships with clients by creating a positive working relationship. The ideal candidate will come with experience as a client service manager who will be responsible for delivering...
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Customer Success Engineer
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Customer Success Engineer
5 days ago
Noida, Uttar Pradesh, India gatewAI Full timeTechnical Deployment & Customer Success Engineer – SaaS Product About Us:GatewAI is a fast-growing service aggregator for GCCs, helping global organizations set up and scale in India. Description:We are seeking a passionate Technical Deployment & Customer Success Engineer to join our growing team. This role will be instrumental in deploying our SaaS based...