Collections-international voice | b2c, credit card

4 weeks ago


Delhi, India TOP MNC Full time
Job Type - Permanent
Job Location - Bangalore & Pune
Job Role - Collections International Voice | B2 C, Credit Card & Corporate Collection | Recovery | Banking Domain | 1 - 18 Years | Bangalore & Pune
Experience - 1 - 18 Years
CTC - Up to 18 LPA
NP - Immediate - 30 Days
Flexible to work in shifts
Note - Collection Voice(International Voice) experience in Corporate Banking
Skill
Voice skills with Collections/Recoveries exp (Banking Domain
Candidates should have worked in International geographies (US/ UK/ AUS)
Associates with 3-6 years of experience for Agent & 5-10 Years( for Lead) to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.
Articulate with good telephone manners, with the ability to be empathetic and a desire to do the right thing.
Strong Communication skill in English will be a key part of the role.
Negotiation skills will be the focused on agreeing the best way forward for repayment of debts.
A customer relationship - Focused background would be usual.
Ability to communicate in a professional manner.
Efficient and effective daily client management & Managing cases in an effective and timely manner
Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)
Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.
Supporting the team with ad-hoc tasks as required
Interested candidates please share resume on below details
Share CV on :
Call to : Asha G - 7624836555

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