Tata Consultancy Services | Service Desk Specialist | hyderabad
1 month ago
Experience required :2 to3 years
Required Skill:
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally should not be more than 3-5)
- Excellent English language voice and written com skills
- Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )
- Willingness to work in 24/7 ops incl night shifts and weekends
- IT/Application Service Desk agent experience using Genesys /CISCO voice platforms
- ITIL V4 Foundation Exposure
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends
- Excellent communication skills
Good-to-Have
CompTIA A+, N+, ITIL Foundation certification
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