Assistant manager

3 weeks ago


Gurgaon, India Policybazaar.com Full time

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. Job Description – Manager Operations Sales – Contact Centre What we are looking for in a candidate  Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction  Tele-Sales  Establish & Manage Relationships / Engagement with the Clients.  Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities  Managing day to day Sales targets (B2 C Sales)  Responsible for following agreed governance model, escalation & communication plan  To ensure team members achieve agreed standards in relation to their job assignments.  To ensure training of new staff on the corporate policy rules to be adhered to  To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules  To monitor and document work schedule of staff and absences.  Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth  Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates ISMS Responsibilities:  Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;  Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;  Ensure the safeguarding of information in their possession;  Accepts responsibilities for the operation and protection of information assets; and  Perform the work as delegated by the by the Function Head Qualifications Bachelor's degree or equivalent experience in Business 10+ years' of sales experience Excellent written and verbal communication skills


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