Assistant Manager

6 days ago

Gurgaon, India Policybazaar.com Full time
The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
Job Description – Manager Operations Sales – Contact Centre
What we are looking for in a candidate
 Responsible for managing the operations seamlessly and timely SLA delivery along with
maintaining high levels of employee and customer satisfaction
 Tele-Sales
 Establish & Manage Relationships / Engagement with the Clients.
 Oversight of team – organizes resources, sets goals, call out strategy from Executives and client
on a day to day basis, reporting responsibilities
 Managing day to day Sales targets (B2C Sales)
 Responsible for following agreed governance model, escalation & communication plan
 To ensure team members achieve agreed standards in relation to their job assignments.
 To ensure training of new staff on the corporate policy rules to be adhered to
 To ensure that the buddy system is put in place to maintain the operation with minimal
disruption in times of annual leave/sick leave/study leave and daily working hour schedules
 To monitor and document work schedule of staff and absences.
 Build strong partnership with the client by growing and nurturing the existing relationships to
ensure operational cohesion & effective foundation for future growth
 Taking weekly and monthly calls with clients to understand the expectations from the teams and
provided updates
ISMS Responsibilities:
 Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and
serve users authorized by Function Heads;
 Provide technical consulting assistance to Function Heads so that information systems can
be built and run to best meet business objective;
 Ensure the safeguarding of information in their possession;
 Accepts responsibilities for the operation and protection of information assets; and
 Perform the work as delegated by the by the Function Head
Qualifications
Bachelor's degree or equivalent experience in Business
10+ years' of sales experience
Excellent written and verbal communication skills

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