Specialist Support Services Administrator

5 days ago

Chennai, Tamil Nadu, India Larsen & Toubro Full time
Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.

Conduct discovery workshops and translate business needs into technical and service solutions.

Solution Design & Proposal Support

Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks .

Map customer requirements to service catalog offerings , tailoring SLAs, KPIs, and pricing models.

Partner with sales teams to position Managed Services offerings to enterprise and government clients.

Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).

Work closely with OEMs/partners to integrate their capabilities into L&T's service portfolio.

Commercials & Pricing

Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.

Support negotiation with customers by highlighting value differentiation, compliance, and ROI.

Provide inputs into service portfolio improvements based on market and customer feedback.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.

Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services.

Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).

Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping.

Ability to articulate business value of managed services to CXO-level stakeholders.

Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.

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