CoachX.Live | Customer Service Specialist

2 weeks ago

pune, India CoachX.Live Full time

Company Description

Welcome to CoachX, the ultimate online learning platform Embark on a transformative educational journey with our live learning sessions designed to equip you with in-demand skills for a robust future. Our experienced mentors guide and empower learners to excel in certificate courses, offering a diverse range of subjects from advanced technologies to business essentials. At CoachX, we are committed to your success, providing education from industry experts, LMS access for two years, doubt-solving support, resume and LinkedIn profile guidance, and placement assistance.


Role Description

This is a full-time remote role for a Customer Service Specialist at CoachX.Live. Here will be responsible for overseeing day-to-day operations, solving all customer queries, managing and optimizing processes, ensuring efficient customer experience, and fostering a collaborative team environment to drive the platform's success.


You’ll Enjoy This Role If You Are


  • Enthusiastic about managing wow customer experience
  • You are already an expert at or have all the intent to learn and adapt to the tools and technologies - Like Excel, Zoom, Crms, Lms, and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for documentation and reporting purposes.
  • The kind of professional who loves to roll your sleeves up, led by example, and stay on top of all operations
  • Extremely disciplined, good in time management and prioritization managing all batches coordination, trainer relations, liaising with the sales team for excellent customer experience.
  • Enthusiastic about numbers, documentation & excellent reporting
  • Are outstanding in communicating effectively (both verbal and written)
  • Excellent in focus, quality assurance, and attention to details






Requirements and Skills:

  • Experience: Minimum 1 years of experience in operations or customer service.
  • Interpersonal Skills: Charismatic, enthusiastic, and competitive personality with excellent interpersonal skills.






Responsibilities

  • Manage the daily functions of the business and all customer communications.
  • Scheduling appointments
  • Maintaining an excellent onboarding process for every new customer
  • Educating customers about all processes and improving customer experience
  • Collecting customer feedback and closing feedback loops by working on all feedback given
  • Session Calendar Management
  • All records management
  • Trainer relationship, contracts, Batch calendar mapping
  • Certificate Distribution
  • LMS Management
  • Supporting the sales team
  • Batch Management
  • Invoice Management
  • Reviewing daily and monthly sales and collection and maintaining reports
  • Liaising with the placement team for excellent placement assistance
  • Mock Interviews of students
  • Saturday work from home for all session management
  • Maintaining eall placement process records






Benefits:

Work-Life Balance

Regular shifts

Learning opportunity

Healthy Culture

Supportive Team

Saturday work from home - sunday off is

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