
Legal Assistant
2 days ago
Skills Needed: SLA Management
Legal experience or background in internal/external contracts
The SLA Coordinator will be responsible for the management, coordination, and governance of Service Level Agreements (Internal Contracts – IC). The role involves close collaboration with internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams to ensure effective SLA issuance, signing, monitoring, and review.
Coordinate SLA (IC – Internal Contract) issuance with IC Factory Team, Banking Platform IT ISPL, Project Managers, and Beneficiaries.
Manage SLA (IC – Internal Contract) signature with onshore managers, beneficiaries, and providers.
Ensure legal documents align with project deliveries; Produce and maintain KPIs for SLA (IC – Internal Contract).
Schedule, prepare, and lead committee meetings.
Collaborate with Legal and Compliance teams; adapt to evolving regulatory requirements.
Initiate contracts upon deployment of purchase or in-house applications.
Support SLA issuance and coordination with IC Factory Team, IT Office, Project Managers, and Beneficiaries.
10+ years of relevant SLA (IC – Internal Contract) experience.
Strong knowledge of Legal documentation, Data Protection (GDPR), IT Security.
Bachelor's degree or equivalent.
Experience: 9–12 years, with at least 10 years of relevant SLA/IC management experience.
Legal experience or background in internal/external contracts.
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