Rider Onboarding Specialist
2 weeks ago
Role SummaryThe Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform.Key ResponsibilitiesLead & Funnel ManagementContact new rider leads generated through marketing, referrals, walk-ins, job boards or field activities.Explain earning structure, payout system, working hours, terms, penalties & benefits.Rider Screening & VerificationConduct basic eligibility check (age, experience, smartphone, valid ID, driving license, background, police verification if required).Collect and verify KYC documents and upload into platform/CRM.Onboarding & AgreementGet digital/physical contract signed (rental/commission model).Complete ID creation, rider registration & partner platform activation.Ensure insurance, GPS & safety compliance.Training & OrientationProvide training on:App usage (delivery partner app + GBG internal app/CMS)Route navigation, delivery discipline, customer interactionSafety protocols, charging/swapping SOPs, maintenance rulesVehicle Handover & Tech SetupAssist with EV/scooter/test drive, battery usage & GPS tracking setup.Issue helmet, bag, accessories & safety kit (if applicable).Rider Experience & EngagementTrack new rider performance for initial 7–14 days.Resolve queries related to earnings, tasks, app issues & vehicle concerns.Ensure rider activation with delivery partners (Zomato, Blinkit, Rapido, etc.).Reporting & MISMaintain daily onboarding MIS (leads → joined → active → retained).Highlight drop-off reasons to ops leadership for improvement.Skills & CompetenciesStrong communication & convincing abilityField coordination & target-driven mindsetKnowledge of delivery/logistics market preferredBasic app/tech troubleshootingMultitasking with deadline orientationRelationship & people-handling skillsAbility to work on weekends & extended hours during peak demandQualifications12th / Graduate preferred1–3 years in delivery/logistics/field operations/recruitmentExperience with Zomato/Swiggy/Blinkit/Dunzo/Shadowfax preferredKPIs / Success MetricsLeads → onboarded conversion rateActive riders within 72 hoursRider retention for first 30 daysDocumentation & compliance accuracyRider satisfaction & grievance resolution score
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Rider Onboarding Specialist
2 weeks ago
Delhi, India GobabyGo EV Full timeRole SummaryThe Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform.Key ResponsibilitiesLead & Funnel ManagementContact new rider leads generated through marketing,...
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Rider Onboarding Specialist
2 weeks ago
Delhi, India GobabyGo EV Full timeRole Summary The Rider Onboarding Specialist is responsible for end-to-end onboarding of new riders, including screening, documentation, orientation, training, vehicle issuance, app setup, and tracking activation until they start earning or go live on the platform.Key Responsibilities Lead & Funnel ManagementContact new rider leads generated through...
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Onboarding Specialist
3 weeks ago
Delhi, India Tekskills Inc. Full timeTitle : US Onboaring SpecialistLocation: MumbaiWFOShift – Night (6 pm to 4 am or 7 pm to 5 am IST)Job Summary:The Onboarding Specialist is responsible for ensuring a smooth and engaging onboarding experience for new hires. This role coordinates all aspects of the onboarding process, from Welcome email, contingency launch and monitoring, establishing start...
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Onboarding Specialist
3 weeks ago
Delhi, India PaySprint Private Limited Full timeAbout PaySprintPaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.Our flagship...
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Onboarding Specialist
3 weeks ago
New Delhi, India Whatjobs IN C2 Full timeAbout PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship...
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Onboarding Specialist
3 weeks ago
Delhi, India PaySprint Private Limited Full timeAbout PaySprintPaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.Our flagship...
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Onboarding Specialist
3 weeks ago
Delhi, India PaySprint Private Limited Full timeAbout PaySprintPaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.Our flagship...
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Onboarding Specialist
3 weeks ago
New Delhi, India PaySprint Private Limited Full timeAbout PaySprintPaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.Our flagship...
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Onboarding Specialist
2 weeks ago
Delhi, India PaySprint Private Limited Full timeJob Description About PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including Best Fintech Startup and Open API of the Year, we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship...
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Onboarding Specialist
5 days ago
Delhi, India Flexi Roundtables : Top 1% Leaders Full timeJob Description: Onboarding Specialist – Flexi RoundtablesLocation:Hyderabad / Bengaluru / MumbaiBrand:Flexi Roundtables – Top 1% LeadersType:Full-time, High-Intensity Execution RoleAbout Flexi RoundtablesFlexi Roundtables is India’s fastest-growing CXO community platform, bringing togetherTop 1% Leaders , policymakers, and innovation-driven...
