Lead Customer Service Representative
2 weeks ago
As a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer service. Your expertise in the company's products, services, and customer service processes will be essential in driving customer satisfaction and achieving organizational goals.Key Responsibilities:Product and Service Knowledge:Develop and maintain an in-depth understanding of the company's products and services.Stay updated on changes, updates, and new offerings.Serve as the go-to resource for CSRs regarding product and service-related queries.Training and Development:Design and deliver training programs for new and existing CSRs.Create training materials, manuals, and resources to facilitate learning.Conduct regular coaching and mentoring sessions to enhance CSR skills and knowledge.Quality Assurance:Monitor and evaluate CSR interactions with customers for quality and adherence to established protocols.Provide feedback and recommendations for improvement to CSRs and management.Collaborate with the quality assurance team to develop and refine customer service standards.Issue Resolution:Assist CSRs in resolving complex customer issues and escalations.Serve as a point of contact for CSRs when they encounter challenging customer inquiries or complaints.Collaborate with other departments to address systemic issues affecting customer satisfaction.Process Improvement:Identify areas for process improvement within the contact center.Propose and implement solutions to enhance efficiency and customer service quality.Participate in cross-functional teams to streamline operations.Reporting and Analytics:Generate reports and analyze data related to customer service performance.Identify trends, patterns, and areas needing improvement.Present findings and recommendations to management.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement.Work with CSRs to implement changes based on customer input.Ensure customer feedback is used to drive continuous improvement efforts.Documentation:Maintain up-to-date documentation of processes, procedures, and best practices.Ensure CSRs have access to accurate and current resources.
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Customer Service Representative
6 months ago
Noida, India Rhetorica Politik Full timeJob Title: Customer Service Representative - Outbound Calls Location: Noida, Sec 117 Company Overview: Rhetorica Politik is a dynamic and growing Political company dedicated to delivering exceptional services to our clients. We take pride in our commitment to excellence and strive to provide the best customer experience possible. As we expand our team, we...
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Lead Customer Service Representative
1 week ago
Noida, India WNS Full timeAs a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...
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Lead Customer Service Representative
2 weeks ago
Noida, India WNS Full timeAs a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...
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Lead Customer Service Representative
2 weeks ago
Noida, India WNS Full timeAs a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...
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Customer Service Representative
1 week ago
Noida, India NLB Services Full timeWe are seeking a highly skilled and experienced Customer Service Representative to join our team in Noida. As a Customer Service Representative, you will be responsible for handling inbound customer calls from the US, resolving queries, and providing excellent customer service.- Handle inbound customer calls from the US, responding to customer inquiries and...
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Customer Service Representative
1 month ago
Noida, Uttar Pradesh, India de consulting zone Full time**Job Title:** Customer Service Representative**Location:** Bank Head Office**Employment Type:** 3rd Party Payroll**Working Days:** 5 Days a Week**Salary:** Freshers: 2.45 LPA, 1 Year Customer Service Experience: 3.10 LPA, 2+ Years Customer Service Experience: Up to 4.27 LPAWe are seeking skilled Customer Service Representatives to join our banking process...
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Customer Service Team Lead
2 weeks ago
Noida, Uttar Pradesh, India AVN CONSULTANCY Full timeJob Title: Customer Service Team LeadWe are seeking an experienced and skilled customer service professional to lead our team of representatives in delivering exceptional customer experiences.About the Role:The successful candidate will be responsible for managing a team of customer support representatives, overseeing the customer service process, resolving...
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Sales Representative
6 months ago
Noida, Uttar Pradesh, India LEAD 2 CONNECT Full timeRole Description This is a full-time role for a Telemarketing Representative at Lead2connect located in Noida. As a Telemarketing Representative, you will be responsible for making outbound calls to potential customers, promoting products or services, and generating sales leads. You will also handle customer inquiries, provide product information, and...
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Customer Service Representative
6 months ago
Noida, India INTINERI INFOSOL PVT LTD Full time**Job Title: Customer Support Representative** **Location: Noida Sector 2** **Job Type: Permanent** **Working Days: 6 days a week** **Salary Range: Up to 20 INR in hand** As Customer Representative for Shine Job Portal, you will be responsible for resolving the queries regarding the subscription sales among clients and customers. Leveraging your...
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Customer Service Representative
6 months ago
Noida, India HTD Resources Full time**Position**:Customer Service Representative (Intenational Process) **Location**: Noida, Uttar Pradesh **Exp**: 0-18 months **Role Description** **Educational Qualification**: **Age**: < 45 (Standard as per Tech M BPS) **Band/ Level**: Fresher -
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Customer Service Representative
6 months ago
Noida, India Right Career Path Service Full timeSystem Knowledge: Basic Excel & Word knowledge. - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Should be presentable, Well dressed, neat and good communication skills** - **Refer...
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Customer Service Representative
6 months ago
Noida, India Karizma Konnect Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
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Customer Service Team Lead
2 weeks ago
Noida, Uttar Pradesh, India Aurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. Full timeAurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. is seeking a seasoned Customer Service Team Lead to oversee the customer service process and lead a team of representatives offering excellent customer support.As a key member of our organization, you will be responsible for creating policies and procedures, resolving customer complaints, planning training, and...
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Customer Service Representative
6 months ago
Noida, India INTINERI INFOSOL PVT LTD Full timeJob Title: Customer Chat Support Representative E-COMMERCE PROCESS Location: Noida Sector 125 Salary Range: 10,000 to 16,000 INR stipend: 5000 **Job Description**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Chat Support Representative at e-commerce. In this role, you will be responsible for providing...
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Customer Service Representative
2 weeks ago
Noida, Uttar Pradesh, India iQor Full timeAbout the Job:iQor is seeking a skilled Customer Service Representative to join our team. This role offers an excellent opportunity for individuals who enjoy interacting with customers and providing top-notch service.Job Summary:The ideal candidate will be responsible for handling inbound and outbound calls, greeting customers with enthusiasm, and resolving...
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Customer Service Representative
7 months ago
Noida, India Tech Mahindra Full timeJob : Customer Service Representative Location: Noida Sec 62 - Freshers/Experienced needed Candiadate must have 6+ months experience working in BPO Pickup & Drop Cab Facility provided during Odd Hours **Job Types**: Full-time, Permanent **Salary**: Up to ₹22,500.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Rotational...
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International Customer Service Representative
2 weeks ago
Noida, Uttar Pradesh, India Freshgraduates Full timeAt Freshgraduates, we are seeking a highly skilled and customer-focused International Customer Service Representative to join our team in Kolkata.This role is perfect for individuals who enjoy working with customers, resolving issues, and providing exceptional service. As an International Customer Service Representative, you will be the face of our company,...
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Customer Service Representative
3 weeks ago
Noida, Uttar Pradesh, India TransPerfect Full timeWe are seeking a skilled Customer Service Representative to join our team at TransPerfect in Noida, India.About the Role:This is an onsite position for a customer service representative to assist in our data collection project. The selected candidate will be responsible for welcoming participants to the data collection study, checking their ID, and...
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Customer Service Representative
5 months ago
Noida, India Speed Global Solutions Full timeCompany OverviewSpeed Global Solutions, established in 2024, is a premier service provider committed to delivering top-notch customer support and data management services. With a team of 40 dedicated professionals and two visionary directors, Krishna Chansholiya and Hemant Vishu Shashtri, we specialize in a range of services including inbound and outbound...
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Customer service representative
4 weeks ago
Noida, India HCLTech Full timeWalk-In Drive for Customer Support Executive – HCL Tech Profile - Voice, customer service . HCL Tech Hiring for US Voice Process – 18th to 23rd Nov-24 Walk in directly. Designation: Customer Care Representative-Fresher’s Any Grad/UG can apply (No Regular Students / No Law Graduate) B.tech, M.tech, BCA, MCA candidate is not eligible...