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Customer service representative

2 months ago

Noida, India HCLTech Full time

Walk-In Drive for Customer Support Executive – HCL Tech Profile - Voice, customer service . HCL Tech Hiring for US Voice Process – 18th to 23rd Nov-24 Walk in directly. Designation: Customer Care Representative-Fresher’s Any Grad/UG can apply (No Regular Students / No Law Graduate) B.tech, M.tech, BCA, MCA candidate is not eligible Age Criteria: - 18 Years to 32 Years Interview Location: - HCL Technologies: - A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301 Work Location: Noida Sec-126 Two Ways Cabs Available Walk-in Date- 18th to 23rd Nov-24 Timing- 11am-4pm Job Description - Contact Centre Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers. Qualification criteria: Excellent communication skills - both verbal and written - with a professional telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers in US Inbound calling preferably Job Description Answer all inbound queries as per call flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers Contact Person- shivangi sharma Contact No.: - 9717105994 ( )