Customer Service Representative

2 days ago


Noida, India Pine & Drew Full time

We are seeking a Customer Support Representative to join our dynamic team in providing exceptional service to our customers. The primary responsibility will be to assist customers with various needs such as abandoned cart recovery, exchanges, returns, and addressing inquiries related to orders. The role requires effective communication skills and a commitment to ensuring customer satisfaction.

**Responsibilities**:
Manage inbound and outbound calls to customers who have abandoned their carts, aiming to assist and facilitate the completion of their purchase.

Handle customer inquiries regarding product exchanges, returns, refunds, and order-related concerns promptly and professionally.

Provide accurate and detailed information to customers regarding product features, availability, shipping, and delivery times.

Collaborate with other teams (e.g., logistics, warehouse, sales) to resolve customer issues efficiently and effectively.

Document customer interactions and maintain accurate records of inquiries, issues, and resolutions in the CRM system.

Ensure a high level of customer satisfaction by delivering exceptional service and resolving customer concerns in a timely manner.

Identify opportunities for process improvement and share feedback with the management team to enhance the customer experience.

Adhere to company policies and procedures while upholding the brand's values and standards in customer interactions.

**Requirements**:
Proven experience in customer service or a related role, preferably in an e-commerce environment.

Exceptional communication skills, both verbal and written, with a customer-centric approach.

Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.

Proficiency in using CRM systems or similar software to manage customer interactions and data.

Strong problem-solving skills and the ability to remain calm and composed in challenging situations.

A proactive and self-motivated attitude with a willingness to learn and adapt in a fast-paced environment.

Flexibility in work schedule to accommodate shifts including evenings, weekends, or holidays if required.

Key Performance Indicators (KPIs):
Abandoned Cart Recovery Rate

Customer Satisfaction Score (CSAT)

First Call Resolution Rate

Average Handling Time (AHT) for calls

Rate of Successful Exchanges and Returns

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 8527952997



  • Noida, India Rhetorica Politik Full time

    Job Title: Customer Service Representative - Outbound Calls Location: Noida, Sec 117 Company Overview: Rhetorica Politik is a dynamic and growing Political company dedicated to delivering exceptional services to our clients. We take pride in our commitment to excellence and strive to provide the best customer experience possible. As we expand our team, we...


  • Noida, India Premium Outsourcing Solution Full time

    **Job Title**: Customer Support Representative **Location**: Noida Sector 2 **Job Type**: Permanent **Working Days**: 6 days a week **Salary Range**: Up to 20 INR in hand As **Customer Representative **for **Shine Job Portal**, you will be responsible for resolving the queries regarding the subscription sales among clients and customers. Leveraging your...


  • Noida, India INTINERI INFOSOL PVT LTD Full time

    **Job Title: Customer Support Representative** **Location: Noida Sector 2** **Job Type: Permanent** **Working Days: 6 days a week** **Salary Range: Up to 20 INR in hand** As Customer Representative for Shine Job Portal, you will be responsible for resolving the queries regarding the subscription sales among clients and customers. Leveraging your...


  • Noida, India Abracket Pvt Ltd Full time

    Company: Abracket Pvt Ltd Location: Noida **Job Type**: Full-Timr Job Description: We are seeking a highly motivated and skilled Customer Service Representative with a focus on training and marketing to join our team at Abracket Pvt Ltd. As a Customer Service Representative, you will play a crucial role in maintaining strong relationships with our...


  • Noida, India Shuddhagram Organic Private Limited Full time

    **Job description** **Urgent hiring for Customer Service Representative!** **Shuddhagram Organic Private Limited** We at Shuddhagram channelize the flow of organic food and take responsibility of processing and packaging of the food and deliver it to our end consumers. We envision a world that says no to poisons, so no one’s health is affected including...


  • Noida, India HTD Resources Full time

    **Position**:Customer Service Representative (Intenational Process) **Location**: Noida, Uttar Pradesh **Exp**: 0-18 months **Role Description** **Educational Qualification**: **Age**: < 45 (Standard as per Tech M BPS) **Band/ Level**: Fresher -


  • Noida, India Karizma Konnect Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Noida, India INTINERI INFOSOL PVT LTD Full time

    Job Title: Customer Chat Support Representative E-COMMERCE PROCESS Location: Noida Sector 125 Salary Range: 10,000 to 16,000 INR stipend: 5000 **Job Description**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Chat Support Representative at e-commerce. In this role, you will be responsible for providing...


  • Noida, India Right Career Path Service Full time

    System Knowledge: Basic Excel & Word knowledge. - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Should be presentable, Well dressed, neat and good communication skills** - **Refer...


  • Noida, India Tech Mahindra Full time

    Job : Customer Service Representative Location: Noida Sec 62 - Freshers/Experienced needed Candiadate must have 6+ months experience working in BPO Pickup & Drop Cab Facility provided during Odd Hours **Job Types**: Full-time, Permanent **Salary**: Up to ₹22,500.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Rotational...


  • Noida, India Balj Services Private Limited Full time

    Profile - Customer Support Representative Job Location - Noida sec -63 Uttar Pradesh. Domestic Campaign Min. Qualification - 12th pass 12th passed/UG/Graduate are eligible Excellent communication (L5 comms. needed)+ Excellent written Work From Office 5.5 days of working Roles & Responsibilities: - Responding promptly to customer inquiries. - Communicating...


  • Noida, India Ansari Corporate Advisors Full time

    **Job Description - Customer Service Representative** **Company Description** Ansari Corporates is a consulting firm, that implement strategic business solutions Through an expert team of consultants Provide services such as - Taxation, Accounting, Business Setup & Consulting **Role Description** **Qualifications** - Bachelor's degree or higher in...


  • Noida, India Shining Stars ITPL Full time

    HIRING UPDATE *NOIDA* Designation: Customer Service Representative Ø Process: Domestic Ø Job Description: - Voice - Graduates / Undergraduate Welcome - Work from Office Only. - Should have Excellent communication skills in English ( Verbal and Written ) - Shift timings: - For Male 24*7/Female Employees 7am-7pm Window - 6 Days working - No Fixed Off -...


  • Noida, India Ansari Corporate Advisors Full time

    **Job Description - Customer Service Representative** **Company Description** Ansari Corporates is a consulting firm, that implement strategic business solutions Through an expert team of consultants Provide services such as - Taxation, Accounting, Business Setup & Consulting **Role Description** **Qualifications** - Bachelor's degree or higher in...


  • Noida, India Ansari Corporate Advisors Full time

    **Job Description - Customer Service Representative** Company Description - Ansari Corporates is a consulting firm, that implement strategic business solutions Through an expert team of consultants Provide services such as - Taxation, Accounting, Business Setup & Consulting Role Description **Qualifications**: - Bachelor's degree or higher in Business...


  • Noida, Uttar Pradesh, India Tech Mahindra Full time

    Job : Customer Service RepresentativeLocation: Noida Sec 62 Freshers/Experienced neededCandiadate must have 6+ months experience working in BPOPickup & Drop Cab Facility provided during Odd HoursJob Types: Full-time, PermanentSalary: Up to ₹22,500.00 per monthBenefits: Commuter assistance Provident FundSchedule: Rotational shiftSpeak with the employer


  • Noida, India intineriinfosol Full time

    Job Title: Customer Support Representative Location: Tech Mahindra Office Working days - 6 Days working (Rotational off ) Salary - 14k to 21k Timing - Rotational shift **Responsibilities**: - Troubleshoot technical issues and provide solutions to customers - Document and track customer interactions in the CRM system - Collaborate with other teams to...


  • noida, India Xpressedu Full time

    Overview: The CustomerService Representative plays a crucial role in our organization bybeing the primary point of contact for customers. They areresponsible for addressing customer inquiries resolving issues andensuring a positive customer experience. This role is vital inmaintaining customer satisfaction and fostering brandloyalty.KeyResponsibilities:...


  • Noida, Uttar Pradesh, India Wingardium Leviosa Full time

    A Customer Service Representative (CSR) plays a key role in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. Job duties may vary based on the specific industry or company, but generally, a CSR is responsible for: **Problem Solving**: They identify and solve customer problems, aiming to provide a quick...


  • Noida, India CII - Model Career Centre Full time

    Join Our US Banking Voice Process Team! We are actively seeking enthusiastic individuals to be part of our dynamic US Banking Voice Process team. Position: Customer Service Representative - US Banking Voice Process Location: Noida Salary : 6 LPA 5 Days working Key Responsibilities: Assist customers with inquiries, account-related concerns, and banking...