Customer Success Executive
24 hours ago
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. We’re looking for exceptional Customer Support Executives to join our team across both voice and non-voice roles . If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you.
Whether you're speaking with customers or supporting them through written communication, you should be passionate about helping people, able to think on your feet, and confident in crafting creative solutions.
Help employees and employers use their health insurance and health benefits in the most seamless way possible
Address queries regarding the product and service in a timely and accurate way via phone, email or chat
Meet the response time for queries in support
Drive 100% customer retention by delivering an extraordinary experience
Experience and Qualifications :
~0-3 years of experience in customer service/support on voice/chat/email
~ Great command of English (both oral and written)
~ It will be 5 days of onsite work.
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