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Presales executive

2 weeks ago

Pune, Maharashtra, India Duville Estates Full time
Company: Duville Estates Industry: Real Estate Location: Kharadi, Pune Employment Type: Full-time About the Role Duville Estates is looking for a high-performing Executive – Presales to serve as the first point of contact for our premium clientele. The role is pivotal in delivering a seamless, consultative pre-sales experience while working hand-in-hand with the sales, marketing, and product teams to convert qualified leads into delighted customers. Key Responsibilities Client Engagement
• Act as the first point of contact for potential clients during the pre-sales journey.
• Engage in warm, consultative inbound and outbound calls.
• Understand customer requirements, preferences, and expectations to provide tailored guidance.
• Communicate our project USPs, offerings, and lifestyle benefits effectively. Customer Experience & Coordination
• Schedule and coordinate site visits, project walkthroughs, and experience center appointments.
• Ensure a high-quality, seamless customer experience from first interaction to handover to sales. Product Knowledge & Market Understanding
• Develop in-depth knowledge of Duville's projects, specifications, layouts, and amenities.
• Stay updated on real estate market trends and competitor offerings to deliver valuable insights. Proposal & Presentation Support
• Assist the sales team in creating customized project proposals and compelling presentations.
• Ensure all sales collateral aligns with customer needs and brand positioning. Client Needs Analysis
• Conduct structured client need assessments to understand their goals, lifestyle preferences, and budgets.
• Translate insights into inputs for sales strategy and product feedback. Cross-functional Collaboration
• Collaborate with the sales, marketing, and product teams for alignment on positioning and messaging.
• Provide key inputs to support marketing campaigns and pre-sales initiatives. Competitor & Market Analysis
• Conduct competitor research to identify strengths, gaps, and positioning strategies.
• Recommend enhancements or pivots in communication strategy based on analysis. CRM & Reporting
• Maintain accurate, real-time records of client interactions and lead status in CRM systems.
• Generate regular reports on pre-sales performance, trends, and opportunities for improvement. Ideal Candidate Profile
• 1–3 years of experience in real estate, luxury sales, hospitality, or high-end customer service.
• Strong interpersonal and communication skills — both verbal and written.
• Tech-savvy, with hands-on experience using CRM tools.
• A self-starter with a solution-oriented approach.
• Positive, confident, and polished personality. Why Duville Estates?
• Be a part of a premium, legacy-driven brand known for its commitment to quality and customer excellence.
• Work with a passionate team in one of Pune's most high-potential real estate ecosystems.
• Fast-track your career with a role that combines relationship-building, market expertise, and strategic support.