International voice specialist

2 weeks ago

Bengaluru, India Lumen Technologies Full time
Lumen Technologies, Inc. (formerly Century Link) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.(4) Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (Vo IP), information technology, and other ancillary services.(5) Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.
Roles and Responsibilities
We are currently seeking exceptional talent with experience in voice and chat, having work experience in Tier 1 companies. At Lumen, you will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.
As a Customer Service Account Specialist at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. This position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customers communication, technology, and entertainment needs, which includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints and explaining solutions.
Minimum Qualifications
3+ years experience in a customer-facing or sales environment, experience handling inbound/outbound calls working for International Clients. Please note- Domestic experience is not considered and ready to work in Rotational Shifts.
Exemplary oral and written communications / comprehension skills in English.
Background in a customer focused or problem-solving environment Promotes and sells products and services to customers.
Ability to work independently without direct, onsite supervision Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
Strong customer focus, problem solving skills, and time management skills.
Experience in complaint handling and resolution.
Ability to meet and exceed monthly performance targets.
Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products Minimum typing speed 35+ WPM.
Interview/Selection process:
Candidates will first undergo an online assessment.
Those who meet the requirements will proceed to the next stage.
The next stage involves face-to-face interviews.
Why Lumen?
At Lumen, we believe in empowering our employees to succeed and grow within the company. As a Customer Service Account Specialist, you will have the opportunity to work alongside industry professionals and gain valuable experience in the telecommunications industry. We offer competitive compensation, benefits, and ongoing training to support your professional development. If you are passionate about providing exceptional customer service and are eager to join a leading telecommunications company, we want to hear from you Apply now to join the Lumen team as a Customer Service Account Specialist and take your career to new heights.

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