Specialist - Voice process

5 months ago

Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

Specialist - Voice process

Specialist - Voice process

Req ID: Department: AR Customer Services Ops Know Your Customer Division: Australia Retail Location: Bangalore

Job Advertising Instructions

We have an exciting job opportunity for KYC voice process

We are looking for candidates from international voice process who are looking for a challenging and rewarding career in the banking industry.

About the role

The Know Your Customer (KYC) Specialist will support all operational activities undertaken for AML/CTF which the team performs for Australia Division KYC.

These activities include, but are not limited to, ensuring new to bank complex entities are on boarded to ANZ in line with requirements of ACIP, remediation of existing customer profiles (data and KYC), removal of KYC restraints from accounts and Iknow/KYC Maintenance. 

The role may also be required to provide support to OCDD for simple and complex (individual and Non-Individual) customers which can involve KYC investigations and customer contact, via phone (inbound and outbound) and remediation.

The Know Your Customer (KYC) Specialist will be comfortable and proficient with multi-tasking as the team performs a wide range of other activities which include, but are not limited to, complex KYC verification & loading, complex OCDD, complex customer remediation, data remediation, KYC maintenance, customer contact and follow up.

The KYC specialist will be fundamental to supporting the KYC COE across multiple operational tasks. A strong passion for compliance, getting things right the first time, attention to detail and a desire to make things easier for our customers are all pre requisites for the role..

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. 
But back to some of the skills –

Previous experience in Onboarding of customers

Atleast 5 years of experience in any Banking Operations

At least 3 years of experience in handling international customer calls - mandatory

Results and customer focus

Good communication and interpersonal skills

Customer onboarding knowledge is preferable

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