International Voice Specialist

2 weeks ago

Bengaluru, India Lumen Technologies Full time
Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.(4) Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services.(5) Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.

Roles and Responsibilities

We are currently seeking exceptional talent with experience in voice and chat, having work experience in Tier 1 companies. At Lumen, you will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.

As a Customer Service Account Specialist at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. This position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customers communication, technology, and entertainment needs, which includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints and explaining solutions.

Minimum Qualifications

3+ years experience in a customer-facing or sales environment, experience handling inbound/outbound calls working for International Clients . Please note- Domestic experience is not considered and ready to work in Rotational Shifts.Exemplary oral and written communications / comprehension skills in English.Background in a customer focused or problem-solving environment Promotes and sells products and services to customers.Ability to work independently without direct, onsite supervision Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.Strong customer focus, problem solving skills, and time management skills.Experience in complaint handling and resolution.Ability to meet and exceed monthly performance targets.Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products Minimum typing speed 35+ WPM.

Interview/Selection process:

Candidates will first undergo an online assessment.Those who meet the requirements will proceed to the next stage.The next stage involves face-to-face interviews.

Why Lumen?

At Lumen, we believe in empowering our employees to succeed and grow within the company. As a Customer Service Account Specialist, you will have the opportunity to work alongside industry professionals and gain valuable experience in the telecommunications industry. We offer competitive compensation, benefits, and ongoing training to support your professional development. If you are passionate about providing exceptional customer service and are eager to join a leading telecommunications company, we want to hear from you Apply now to join the Lumen team as a Customer Service Account Specialist and take your career to new heights.

  • International Voice Support Specialist

    5 days ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Job Description:eJAmerica is seeking a highly skilled Service Desk Agent to join our team as an International Voice Support Specialist. This role involves providing first-level IT support with a focus on resolving technical issues, handling escalations, and ensuring seamless communication with global customers.About the Role:The successful candidate will be...

  • International voice specialist

    2 weeks ago

    Bengaluru, India Lumen Technologies Full time

    Lumen Technologies, Inc. (formerly Century Link) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.(4) Its communications services include local and long-distance...

  • International Voice Specialist

    2 weeks ago

    Bengaluru, India Lumen Technologies Full time

    Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.[4] Its communications services include local and long-distance...

  • International Voice Specialist

    2 weeks ago

    Bengaluru, India Lumen Technologies Full time

    Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.[4] Its communications services include local and long-distance...

  • International Voice Specialist

    2 weeks ago

    Bengaluru, India Lumen Technologies Full time

    Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.(4) Its communications services include local and long-distance...

  • International Non Voice Process Specialist

    2 weeks ago

    Bengaluru, Karnataka, India CapTalent HR Full time

    Job Title: International Non Voice Process SpecialistHiring for a Non-Voice Process Associate role in an international setting.About the Role:We are seeking highly skilled and motivated individuals to work in our non-voice process team. As a Non-Voice Process Associate, you will be responsible for handling customer inquiries via email and chat platforms.Key...

  • French Language Expert

    2 weeks ago

    Bengaluru, Karnataka, India Sana Search International Full time

    Job Title: French Language Expert - Voice Process SpecialistWe are seeking a highly skilled French language expert to join our team as a voice process specialist.About the Company:Sana Search International is a leading provider of language solutions, and we are committed to delivering exceptional results to our clients.Job Description:As a French language...

  • Specialist - Voice process

    5 months ago

    Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Specialist - Voice process Specialist - Voice process Req ID: Department: AR Customer Services Ops Know Your Customer Division: Australia Retail Location: Bangalore Job Advertising InstructionsWe have an exciting job opportunity for KYC voice process We are looking for candidates from international voice process who are looking for a challenging and...

  • International Voice Process

    2 months ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    **WE ARE HIRING !!!!** EXP Required - **Min 2 Year Exp Require In International Voice Process** - **Exp Considered only After Graduation**_ Designation - **Process Specialist** Domain - **International Customer Support** Package - **Upto 5.5 LPA + Allowances + Incentves** Notice - **Immediate** Location - **Bangalore(Electronic city)** Shifts**:24/7...

  • Help Desk Support Specialist with International Voice Expertise

    1 week ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Job SummaryeJAmerica seeks a highly skilled Help Desk Support Specialist to join our team. This role involves providing first-level IT support with a focus on international voice support.Key ResponsibilitiesHandle Tier 1 help desk queries through the internal ticketing system and international voice calls.Troubleshoot basic IT issues, including password...

  • International Voice Process

    6 months ago

    Bengaluru, India Covenant Consultant Full time

    **Position**: International Voice Process Specialist - US Healthcare **Location: Adyar,Chennai** **Type**: Full-Time **(work from home after 2 months from joining)** **NOTE: Interview will HAPPEN only in a direct walk-in** at the Concern Company.(In Chennai) **About Us**: Our company is a leading healthcare solutions provider that prides itself on...

  • 15h Left: International Voice Specialist

    6 days ago

    Bengaluru, India Lumen Technologies Full time

    Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.(4) Its communications services include local and long-distance...

  • International Voice Process(Customer Service)

    6 months ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Hiring for Customer Support Specialist ( International Voice Process) Experience required - Minimum 1 year in International Voice Required Qualification: Graduate CTC: 4-7 LPA + Variables Location: Bangalore & Pune Notice: Immediate Work From Office 24/7 Shifts 5 Days Working, 2 Days off 2-Way Cab Facility **For more details contact...

  • Customer Service Voice

    6 months ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    **Process Name**-**International Voice Process (Customer Service)** **(CONTACT-9636295317 KANAK)** **Desgination-**Process Specialist **Qualification**-Any 12+3 Years dilpoma /graduate **Experience-**Min 2 years exp in Internaional Voice **Salary-**Upto 7 LPA (decent hike on last package) **Allowances**-2500 voice allowances + upto 2000 night shifts...

  • Voice Intern

    7 months ago

    Bengaluru, Karnataka, India Yellow.ai Full time

    **About Us** **Our Company's Values** **Execute with Clarity & Focus**: - Pursue objectives with precision and unwavering focus. **Create Customer Success**: - Create a customer-centric culture that prioritises experience and satisfaction. **Move the Needle Everyday** - Drive continuous improvement and make tangible progress each day. **Demonstrate...

  • Fraud Specialist

    1 month ago

    Bengaluru, Karnataka, India Rivera Manpower Services Full time

    Job Title: Fraud Specialist - Voice ProcessJob Summary: We are seeking highly skilled and experienced Fraud Specialists to join our team in Bangalore. If you have a strong background in international customer support and a keen eye for detail, we want to hear from you.About the Role: As a Fraud Specialist, you will be responsible for resolving customer...

  • International Voice/Semi-Voice

    6 months ago

    Bengaluru, India 247.ai Full time

    International Voice/Semi-Voice - Fresher Salary - 19k - 23kExperienced Salary - 25k - 35kLocation - MarathahalliBoth way cab provided within 25 Km radius5 days working, Rotational ShiftsQualification - Any Graduate

  • International Voice Process(Customer Service)

    6 months ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    Hiring for Customer Support Specialist ( International voice process) Experience required - Minimum 2 years Required Qualification: Graduate CTC: Up to 7 Lpa Location: Bangalore Notice: Immediate Work From Office 24/7 Shifts 5 Days Working, 2 Days off 2-Way Cab Facility **Interested Contact** **Harshita - 6377453351** **Job Types**: Full-time,...

  • International Voice Process Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Rivera Manpower Services Full time

    At Rivera Manpower Services, we are looking for highly motivated individuals to join our team as International Voice Process Specialists.The ideal candidate will have a minimum of 1 year of experience in international customer support and possess excellent communication skills, both oral and written. They will be responsible for handling customer calls,...

  • International Voice

    6 months ago

    Bengaluru, Karnataka, India Glitz Info Solutions Full time

    Graduates must. Prior International Voice experience will be an added advantage. Minimum 6 months international voice Experience is mandatory Should be flexible to work in US shift timings (5.00 PM to 10.AM) any 9 hours. Excellent in English Communication Interview rounds: HR discussion / Ops Interview Interview will be Via online / Virtual Location :...