Product Support Engineer

1 month ago

Bangalore, India Locad Full time

About Locad

Locad is the all-in-one solution for e-commerce brands looking to streamline operations and achieve explosive growth. Our innovative platform syncs inventory across online channels facilitates systematic order fulfillment (storage, packing, shipping, and tracking), and leverages a reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon. Hundreds of brands have already seen the benefits of Locad's technology, infrastructure, and integrated network. We offer faster shipping, reduced costs, and the tools to unlock exponential growth.

Why Join Locad?

  • Annual Performance Bonus
  • 25 Days of Paid Time Off
  • Health Maintenance Organization (HMO) Coverage from Day One
  • Provided MacBook for Enhanced Productivity
  • Annual Learning & Development Budget for Professional Growth
  • Hybrid Work Setup, Balancing Office Collaboration and Remote Flexibility - 3 Days in Office (Indiranagar, Bengaluru) & 2 Days WFH

What You’ll Focus On:

  • Act as the first level of technical support, efficiently triaging and resolving issues to ensure smooth operations.
  • Provide comprehensive product support to internal teams by communicating product features effectively.
  • Assist the customer support team with the provisioning of system access for both external and internal users.
  • Develop and maintain a robust product support framework and documentation for consistency and accuracy.
  • Regularly report and provide insights on issues raised, offering valuable feedback to the product team for continuous product improvement.

What You Bring:

  • 2+ years of experience in Product Support, Analyst, or a similar role.
  • Experience in e-commerce or logistics is a plus, but not required.
  • Strong discipline and self-motivation to resolve issues in a timely manner.
  • Excellent communication skills to clearly and concisely articulate issues.
  • High attention to detail, with the ability to effectively identify issues and their root causes.
  • Familiarity with Excel, SQL, and REST API is preferred.

How to Apply

The best way to apply is to follow the link to our website, if you don't have a CV a LinkedIn profile will do.

Every application will receive a response

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