Product Support Engineer

2 months ago

Bangalore, India Vikgol Full time

JOB SUMMARY :

The Product Support Engineer provides technical assistance, troubleshooting, and resolution to customers and internal teams regarding product issues. They act as the first point of contact for diagnosing technical problems, addressing customer inquiries, and working with engineering teams to enhance product performance and functionality.

KEY RESPONSIBILITIES :

Technical Issue Resolution :

- Diagnose and troubleshoot issues across customer and lender journey by reading AWS logs, Troubleshooting on postman and reporting the errors to the tech team.

- Documentation : Create and maintain comprehensive documentation, including troubleshooting guides, FAQs, and knowledge base articles, to assist customers in resolving common issues independently. Ensure documentation is clear, concise, and up-to-date with the latest product releases.

- Customer Experience : Offer exceptional customer support by promptly responding to partner queries. Guide customers through product features, functionalities, and best practices to maximize their usage and satisfaction.

- Collaboration : Collaborate with cross-functional teams such as software development, product management, and customer experience teams to escalate and prioritize technical issues, drive product improvements, and advocate for customer needs and feedback.

- Product Knowledge : Develop a deep understanding of the LAS products, including their features, and integrations. Stay updated on product updates and enhancements to effectively support customers and address their needs.

- Testing and Validation : Assist customers with technical problems to ensure a seamless experience.

Knowledge & Experience :

- Bachelor's degree in BTech/B.E.

- Atleast 1 year experience with SQL, AWS logging and Postman

- Experience with HTML5, CSS3, JavaScript

- Familiarity with AWS tools such as App Runner, Lambda functions, etc., is a plus

- Willingness to adapt to a startup environment.

- Good understanding of general web functions, and standards.

- Proficient understanding of tools such as Github, JIRA, Database viewers (DBeaver, PgAdmin) etc

Experience : 2-3 Years

Location : Bangalore

Notice Period : immediate Joiner

(ref:hirist.tech)

  • Product Support Engineer

    3 weeks ago

    Bangalore, India Tripgain Travel and Expense Management Solutions Full time

    As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as Email, Chat & Social...

  • Product Support Engineer

    2 weeks ago

    Bangalore, India Tripgain Travel and Expense Management Solutions Full time

    As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as Email, Chat & Social...

  • Product Support Engineer

    2 months ago

    Bangalore, India Vikgol Full time

    Company Description : Vikgol provides software development on demand and connects users with top-tier teams of developers, designers, and product managers quickly. The company emphasizes high-quality networks of engineers, product managers, and designers, with streamlined automation for efficient software development.Job Role : This is a full-time on-site...

  • Senior Product Support Engineer

    1 month ago

    bangalore, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Senior Product Support Engineer

    1 month ago

    bangalore, India Acqueon Full time

    Who we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Senior Product Support Engineer

    1 month ago

    Bangalore, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Senior Product Support Engineer

    2 months ago

    bangalore, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Senior Product Support Engineer

    2 months ago

    bangalore, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Senior Product Support Engineer

    2 months ago

    Bangalore, India Acqueon Full time

    Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...

  • Product support specialist

    1 week ago

    Bangalore, India Tripgain Travel And Expense Management Solutions Full time

    Role in nutshell: As a Product Support Engineer at Trip Gain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as...

  • Product Support Engineer

    1 month ago

    bangalore, India Locad Full time

    About Locad Locad is the all-in-one solution for e-commerce brands looking to streamline operations and achieve explosive growth. Our innovative platform syncs inventory across online channels facilitates systematic order fulfillment (storage, packing, shipping, and tracking), and leverages a reliable network of warehouses and shipping partners across...

  • Product Support Specialist

    2 weeks ago

    Bangalore, India Tripgain Travel and Expense Management Solutions Full time

    Role in nutshell: As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as...

  • Product Support Specialist

    3 weeks ago

    Bangalore, India Tripgain Travel and Expense Management Solutions Full time

    Role in nutshell: As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as...

  • Production Support Engineer 2

    1 month ago

    bangalore, India Piramal Capital & Housing Finance Limited Full time

    QUALIFICATION: Bachelor’s degree in Computer Science, Information Technology or IT related field EXPERIENCES: Bachelor’s degree in Computer Science or equivalent technical degree 2+ years’ experience of relevant professional experience with Support to achieve operational excellence Understanding of Java based application, SaaS software and...

  • Product Support Engineer

    1 month ago

    Bangalore, India Locad Full time

    About Locad Locad is the all-in-one solution for e-commerce brands looking to streamline operations and achieve explosive growth. Our innovative platform syncs inventory across online channels facilitates systematic order fulfillment (storage, packing, shipping, and tracking), and leverages a reliable network of warehouses and shipping partners across...

  • Product Support Engineer

    2 months ago

    Bangalore, India Stack Wealth Full time

    Company Description Stack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...

  • Product support engineer

    2 months ago

    Bangalore, India Stack Wealth Full time

    Company Description Stack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...

  • Production Support Engineer 2

    1 month ago

    Bangalore, India Piramal Capital & Housing Finance Limited Full time

    QUALIFICATION: Bachelor’s degree in Computer Science, Information Technology or IT related field EXPERIENCES: Bachelor’s degree in Computer Science or equivalent technical degree 2+ years’ experience of relevant professional experience with Support to achieve operational excellence Understanding of Java based application, SaaS software and...

  • Product Support Engineer

    3 months ago

    bangalore, India Stack Wealth Full time

    Company DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...

  • Production Support Engineer

    2 months ago

    Bangalore Rural, India Ecolab Full time

    For Systems Engineer Data Integration Primary Skills SQL, Azure cloud, Basics of( ADF, ADLS, Data bricks ) & L2 Support (Mandatory)Preferred Any programming language (C#, Python, Java) would be preferred, and Azure Devops is preferredDetailed JD below: Experience in SQL, MS-SQL Server, Azure Data Factory (ADF) or equivalent integration...