Product Support Specialist

2 days ago

Bangalore, India Tripgain Travel and Expense Management Solutions Full time

Role in nutshell:

As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing.

You will provide Support via Channels such as Email, Chat & Social Media around the clock 24/7.

Also actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team for incorporating customer feedbacks and improve product. 

Desired experience:

Min 1 year. 

In-depth knowledge of fundamentals on networking concepts

Strong verbal and written communication skills in English

Analytical and problem-solving skills

Basic technical troubleshooting skills (L1)

Preferred hands-on Exp on or at least a good understanding of the below tools such as CURL /Postman / SOAPUI

Experience in supporting any SAAS product

What will you do? 

Take ownership of support tickets and manage effective customer communication

Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience

Participate in training new joiners.

Discuss with business and product team and give customer feedbacks.

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