Technical onboarding coordinator, platform operations

2 weeks ago

Delhi, India Deluxe Full time
Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit currently have an opening for a Technical Onboarding Coordinator, Platform Operations. This position will be located in Bangalore
Position Overview
The Technical Onboarding Coordinator, Platform Operations will be responsible for analyzing customer content fulfillment requirements and translate them into system orchestrated automated workflows. Focus and understanding of content fulfilment, digital workflows, asset and data management systems/platforms. The position may work independently on requests or as directed by onboarding Engineering or Technical Project Management staff. The Technical Onboarding Coordinator will work with internal and external teams to ensure that data and requirements are accurate, timely, and structured properly for workflow automation. This can also include troubleshooting, title metadata and asset metadata updates. (KD1) This position is based out of Bangalore.
Primary Responsibilities
Manage and/or assist on technical On-boarding initiatives for customer profile configuration which drives automate end-to-end processing workflows
Interface with end users from various internal and external groups to ensure On-boarding of fulfillment workflows to the Deluxe ONE platform
Responsible for updating and reporting configuration issues by communicating via creating or updating incidents and email advisements and/or Jira ticketing , this involves problem solving through precise documentation and effective follow up(KD2)
Responsible for communicating status, updates, progress, blockers, or issues related to the Onboard with relevant stakeholders. This can be via Jira ticketing, Slack, email, or meetings/calls(KD3)
Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines
Follow established workflows and SOP’s, in addition to being flexible and collaborate defining on new processes(KD4)
Provide timely, accurate, professional and responsive support, verbally and via email, (KD5) to internal and external customer/clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring
Ability to generate required reports from the system as well as read and utilizedata and (KD6) information
Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements
Balance multiple requests at once, and prioritize items to meet deadlines(KD7)
Take on new assignments as dictated by Lead or Director, as well as proactively pick up open tickets and requests(KD8)
Qualifications
Minimum of a High School Diploma or equivalent, Associate degree or above preferred
3+ years in Media Distribution & Technology
Strong understanding of audio/video file formats (IMF, UHD, HD, SD), television standards, film formats, codecs, bitrates, frame rates, video resolutions, standards conversions, broadcast audio configurations, timed text formats , and electronic delivery technologies (S3, Aspera)
Knowledge of media processing tools including Hybrik, Final Cut Pro, Quick Time Pro, Mac Caption, Compressor and Vantage
Understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
Excellent attention to detail with strong organizational skills and ability to multitask
Excellent teamwork, written and verbal communication skills.
Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.

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