Customer Support Associate
2 weeks ago
Role & responsibilities
- Inbound / Outbound interaction with clients
- Skilling on all voice and back-office queues as per requirement.
- Good computer navigational skills and familiar with MS office
- Should have good customer service skills
- Understand customer queries /request and act accordingly.
- Maintain a healthy and clean work environment.
Update knowledge of process on regular basis
Preferred candidate profile
- Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.
- Be able to comprehend the words of the customer on an email and articulate the response in a free-flowing writing form.
- English Language proficiency overall needs to be excellent.
- Good telephone skills, able to listen patiently & remain focused throughout the conversation
- Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through
- Basic understanding of business structure, including key processes, services, business goals & role of main functions
- 5 days work from office and rotational week-off.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- Job location: Pune
- One way Cab facility
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