Crest IT Consulting Pvt Ltd. | Customer Support Associate | india

1 week ago


india Crest IT Consulting Pvt Ltd. Full time

This is a full-time remote role for a Customer Support Associate. The Customer Support Associate will be responsible for providing problem-management expertise and escalating issues when necessary. The ideal candidate will have hands-on experience with ticketing tools and be available to work varying shifts or rotational support.


Experience Required:- 1 to 3 years.


Responsibilities:


  •  Prior experience in application production support/Support Desk. Ideal to have worked in a client-facing role.
  •  Good incident and problem management experience, ensuring coordination between end users, field teams, and L1/L2 teams across partners.
  •  Escalate as per the escalation matrix.
  •  Work with cross-functional teams and external vendors as needed. Having good verbal and communication skills including emails etc.
  •   Should be able to work with SOPs for impact release and get the ticket resolved by concern teams.
  •   Willing to work as per shifts or rotational support as per client needs.
  •   Having know-how in a service desk or similar standard ticketing tools.


Good to Have

1. Foundation-level understanding of ITIL

2. Working knowledge of any ITSM tool like Remedy, Service Now, CARS, etc.


Qualifications:- Graduate Only

Location Will be:- Andheri MIDC



  • india Crest IT Consulting Pvt Ltd. Full time

    This is a full-time remote role for a Customer Support Associate. The Customer Support Associate will be responsible for providing problem-management expertise and escalating issues when necessary. The ideal candidate will have hands-on experience with ticketing tools and be available to work varying shifts or rotational support.Experience Required:- 1 to 3...


  • india Crest IT Consulting Pvt. Ltd. Full time

    Job title: L1 Resource for a highly sensitive application Job purpose: L1 profile for application monitoring and customer queries Responsibilities: Should be able to manage the customer queries & maintain the application stability. Skills: Unix, Oracle, basic understanding of application logs(java), should be able to perform monitoring via...


  • India Crest IT Consulting Pvt Ltd. Full time

    This is a full-time remote role for a Customer Support Associate. The Customer Support Associate will be responsible for providing problem-management expertise and escalating issues when necessary. The ideal candidate will have hands-on experience with ticketing tools and be available to work varying shifts or rotational support. Experience Required:- 1...


  • india Ampsys Consulting Pvt. Ltd. Full time

    ompany Description Ampsys Consulting Pvt. Ltd. is a Bengaluru-based company offering software development, staffing services, and a cloud-based wealth management software called WeathERP to financial intermediaries in India. With operations since 2006, Ampsys has served over 200 clients, including MNCs and independent advisors, with a team of IT...


  • india Ampsys Consulting Pvt. Ltd. Full time

    ompany Description Ampsys Consulting Pvt. Ltd. is a Bengaluru-based company offering software development, staffing services, and a cloud-based wealth management software called WeathERP to financial intermediaries in India. With operations since 2006, Ampsys has served over 200 clients, including MNCs and independent advisors, with a team of IT...


  • india RPS Consulting Pvt. Ltd. ( NIIT Ltd ) Full time

    About RPS Consulting Pvt Ltd As technology “force-multiplier” RPS Consulting Pvt Ltd, - a wholly owned subsidiary of NIIT; offer crucial skill development to support digital transformation journey for businesses. RPS focus on diverse areas of competency development for better leverage of technology & business outcomes for our customers as knowledge...


  • india CSA Consultants Pvt. Ltd. Full time

    Company DescriptionCSA Consultants Pvt. Ltd. is a CMMI Level 3 and ISO 9001 & 27000 certified company, specializing in implementing and supporting Tier I Enterprise Solutions. As a go-to partner for CRM/CX/ERP solutions, we endeavor to establish ourselves as the preferred provider of SAP CX solutions in the East. Our expertise extends to Oracle EBS,...


  • india RPS Consulting Pvt. Ltd. Full time

    About the Company RPS Consulting Pvt Ltd established in 2006 & HQ at Bangalore provides world-class training and professional certifications to enterprise across India & Globe. We are a 100% subsidiary company of NIIT and offers learning services to enterprise clients in the space of Information Technology. Authorized to deliver services across 32+ OEM's,...


  • india RPS Consulting Pvt. Ltd. Full time

    Hi, We RPS consulting pvt ltd. looking for a Senior Business Development Manager position. Please find the details below: Location required Preferably from Bangalore, Pune, Mumbai, Hyderabad, Gurgaon, Chennai Position Title Sales and Business Development Manager Anticipated Appointment Date Immediate Experience Relevant experience of 5+ yrs in Training...


  • india RPS Consulting Pvt. Ltd. Full time

    About the Company RPS Consulting Pvt Ltd established in 2006 & HQ at Bangalore provides world-class training and professional certifications to enterprise across India & Globe. We are a 100% subsidiary company of NIIT and offers learning services to enterprise clients in the space of Information Technology. Authorized to deliver services across 32+ OEM's,...


  • india Pristine IT Code Pvt Ltd Full time

    Company Description Pristine IT Code Pvt Ltd is a fast-growing Information Technology company aiming to become an end-to-end global leading provider of IT consulting and services in the areas of ERP implementation, custom development, mobile applications, Gen-AI, DevOps/Cloud, CRM, HRMS, and low-code development. It is a subsidiary of Spectrum Electrical...


  • india Baheri Consultancy Pvt. Ltd. Full time

    Company Description Baheri Consultancy Pvt. Ltd. is a full-funnel digital marketing agency that offers innovative online marketing and web development solutions. Our strategies are custom-tailored for B2B and B2C business models, leveraging leading technology and creative innovations. From Display advertising to SEO, paid media, and ORM, our team of experts...


  • india Osvity Consultancy Pvt Ltd Full time

    Company DescriptionOsvity Consultancy Pvt Ltd located in California USA and Having a Online branch in Hyderabad India Role DescriptionThis is paid workshop followed by Training and internshipThis is a full-time remote role for an Intern in Ethical Hacking and Cyber Security at Osvity Consultancy Pvt Ltd. The role will involve day-to-day tasks related to...


  • india Osvity Consultancy Pvt Ltd Full time

    Company DescriptionOsvity Consultancy Pvt Ltd located in California USA and Having a Online branch in Hyderabad IndiaRole DescriptionThis is paid workshop followed by Training and internshipThis is a full-time remote role for an Intern in Ethical Hacking and Cyber Security at Osvity Consultancy Pvt Ltd. The role will involve day-to-day tasks related to...


  • india Osvity Consultancy Pvt Ltd Full time

    Company DescriptionOsvity Consultancy Pvt Ltd located in California USA and Having a Online branch in Hyderabad IndiaRole DescriptionThis is paid workshop followed by Training and internshipThis is a full-time remote role for an Intern in Ethical Hacking and Cyber Security at Osvity Consultancy Pvt Ltd. The role will involve day-to-day tasks related to...


  • india AIS Technolabs Pvt Ltd Full time

    Company Name: AIS Technolabs - Acclaimed Web, Mobile App & Game Development Company About Company: AIS Technolabs Pvt Ltd. is a renowned and Award Winning Web & Mobile App Development Company serving clients across the world with unique and customized IT solutions. Since inception in 2011, AIS Technolabs has experienced tremendous growth with 8537+ clients...


  • india Expertinasia Pvt. Ltd. Full time

    Company Description Expertinasia Pvt. Ltd. is a Web and Mobile App Development company based in Indore, central India. The company offers IT Consultancy, software design and development, professional services, and hardware deployment to various verticals including AI & Machine Learning, iOS/Android app development, E-commerce solutions, and more. Role...


  • india Expertinasia Pvt. Ltd. Full time

    Company Description Expertinasia Pvt. Ltd. is a Web and Mobile App Development company based in Indore, central India. The company offers IT Consultancy, software design and development, professional services, and hardware deployment to various verticals including AI & Machine Learning, iOS/Android app development, E-commerce solutions, and more. Role...


  • india Gessmann Controllers India Pvt Ltd Full time

    Job Title: Purchase/Procurement Engineer Location: Bangalore Company: Gessmann Controllers India Pvt Ltd. About Us: Gessmann Controllers India Pvt Ltd is a 100% Subsidiary of Gessmann GmbH Germany. We are one of the market leaders for Master Controllers in The Railway& Metro Segment and other associated products for Cranes& off highway applications. For...


  • india Gessmann Controllers India Pvt Ltd Full time

    Job Title: Purchase/Procurement Engineer Location: Bangalore Company: Gessmann Controllers India Pvt Ltd. About Us: Gessmann Controllers India Pvt Ltd is a 100% Subsidiary of Gessmann GmbH Germany. We are one of the market leaders for Master Controllers in The Railway& Metro Segment and other associated products for Cranes& off highway applications. For...