Magically Genius | Customer Support Associate | india
1 week ago
Company: Magically Genius
Location: India (Remote)
Salary: ₹20,000 - ₹30,000
Experience: 2-3 years
Job Summary:
We’re looking for a proactive and communicative Customer Support Associate to provide exceptional support and service to our clients. You will be responsible for managing customer inquiries, resolving issues, and ensuring satisfaction while contributing to overall operational efficiency.
Responsibilities:
- Manage day-to-day customer inquiries and deliver high-quality support.
- Troubleshoot and resolve customer issues in a timely and effective manner.
- Provide product knowledge and training to customers, ensuring a smooth user experience.
- Document interactions and feedback for continuous improvement.
- Collaborate with the Operations team to improve customer satisfaction.
- Work in flexible shifts, primarily 6 PM - 2 AM, with occasional weekend support.
Requirements:
- 1-2 years of experience in a customer-centric role.
- Excellent communication and problem-solving skills.
- Strong analytical abilities to identify and resolve recurring issues.
- Proficiency in Google Sheets, Excel and CRM tools.
- Comfortable with flexible working hours and occasional weekends.
What We Offer:
- Dynamic and growth-driven work environment.
- Opportunities for career development and advancement.
- Exposure to innovative SaaS products and a fast-paced startup culture.
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