Operational Planning Lead

1 week ago

Hyderabad, India R1 RCM Full time

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. Position Title: Operations Delivery Leader Shift Timings: 18:00 to 03:00 Hrs. Lead a team of operations (Span of ~200-300) for multiple LOB’s (Follow-Up, Billing). Oversee and ensure quality, timely delivery of projects or services to clients. Act as the primary point of contact for client deliverables, building strong partnerships and trust with onshore teams Develop and implement strategies for continuous improvement in client experience and project delivery. Proactively address escalations and risks, providing rapid solutions to client concerns. Align internal teams with client expectations, balancing resource capabilities and project requirements. Conduct regular client meetings to review delivery performance and gather feedback. Mentor and guide delivery teams to achieve high performance and process maturity. Identify and execute opportunities for service improvement and business growth. Support the Automation initiatives from a co-ordination & post implementation standpoint Manage portfolio of improvement / reengineering projects for the backend services Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency. Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction. Identify cost-saving opportunities without compromising quality or service delivery. 16-20 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing. ~10 years of people management experience is preferred. ~ Should have excellent RCM domain knowledge. Proficiency in project and service delivery management, including planning and governance Strong analytical skills—capable of interpreting performance data and KPIs.

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