Customer Service
6 hours ago
Job Title: Customer Service & Operations CoordinatorLocation: IMT Faridabad, IndiaIndustry: Printing / PoD ManufacturingWork Type: Full-time, On-siteAbout the RoleWe’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.You’ll be the go-to person for order flow visibility—from the moment an order is received to when it’s printed, packed, and delivered.Key ResponsibilitiesCustomer Support- Respond to order-related queries via email, chat, and phone, in fluent English- Manage customer expectations around delivery timelines, product options, and returns- Proactively follow up on delayed orders, address mismatches, and resolve complaints professionallyOrder & Shipment Coordination- Monitor live orders from platforms like Shopify, Etsy, and WooCommerce- Coordinate with production teams to ensure timely printing and dispatch- Generate daily shipping label files, track courier updates, and flag delivery issuesProduction & Inventory Coordination- Track SKU-wise production status, raise alerts for bottlenecks or missing inputs- Maintain inventory logs for packaging materials, blanks, jigs, etc.- Help ensure orders are packed as per SOPs and handed over to the right courierReporting & Dashboard Management- Build and maintain real-time dashboards in Google Sheets or Excel- Use formulas like VLOOKUP, INDEX/MATCH, SUMIFS, QUERY, IMPORTRANGE for operational tracking- Share daily/weekly reports for:- Pending orders- Production delays- Shipment exceptions- Inventory stock levelsCross-Team Communication- Bridge communication between designers, printers, packers, customer care, and dispatch- Log issues and support CAPA (Corrective Action Plan) for repeated complaintsWho You Are- 3–5 years experience in eCommerce, D2C, or print-on-demand businesses- Strong command over Google Sheets, Excel, and real-time dashboarding- Excellent English communication skills – both written and verbal- Highly organized, proactive, and comfortable handling 20+ open issues simultaneously- Familiar with tools like Shiprocket, AfterShip, Slack, Google Drive, WhatsApp WebBonus Points If You Have- Worked with print-on-demand or custom-made product brands- Experience coordinating with printing teams, cutter operators, or QC staff- Exposure to TAT SLAs, cutoff times, and international shipping constraints
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Customer Service
7 hours ago
Faridabad, Haryana, India SB eCommerce Solutions Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Customer Service & Operations CoordinatorLocation: IMT Faridabad, IndiaIndustry: Printing / PoD ManufacturingWork Type: Full-time, On-siteAbout the RoleWe're hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the...
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Customer Service Representative
6 days ago
Faridabad, India Installco Wify Technology Private Limited Full timeLooking for customer service representatives! This position requires previous customer service experience. We are looking for a full-time and committed representative who is able to field calls, answer inquiries about products, and manage and submit customer inquiries. Good listening skills are required, as well as previous work experience in the customer...
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Customer Service Representative
1 week ago
Faridabad, India Business Employment Full timeUnderstanding the products and services provided by the company. - Developing training lessons with service delivery systems. - Managing a team of Customer Support Representatives. - Resolving customer complaints and queries. - Providing detailed information to customers. - Monitoring the performance of individual representatives. - Maintaining records of...
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Customer Service Representative
6 days ago
Faridabad, Haryana, India Specscart Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout SpecscartSpecscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce platform...
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Customer Service Representative
2 weeks ago
Faridabad, Haryana, India Specscart. Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout SpecscartSpecscart is the fastest-growing eyewear business in the UK, revolutionising the industry by redefining how people perceive eyeglasses. Over the past seven years, we have achieved an impressive year-on-year growth rate of 98%. With three smart retail stores across the UK, a state-of-the-art glazing lab in Manchester, and an e-commerce platform...
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Customer Service
10 hours ago
Faridabad, Haryana, India SB Ecommerce Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at the intersection of customer communication, production coordination, shipment tracking, and real-time reporting.Youll be the go-to person for order flow visibilityfrom...
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Customer Service Representative
6 days ago
Faridabad, India Installco Wify Technology Private Limited Full time**Job Description-Customer Care Associate** Work Week - Monday to Saturday Sundays are fixed off Shift Time - 9 AM to 6 PM Interview - F2F Only Requirement: - Any graduate. - Excellent communication skills (Written & verbal). - Should have at least 1-year experience in customer service. - Should be confident and patient - Should be able to take any...
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Customer Service Associate
3 weeks ago
Faridabad, India Reliance Retail Full timeCustomer Service Associate is required in the below store location. This Store has been GAP Store and I have requirement is experience Employees in the Store. The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance. 1) Sales & Customer Engagement...
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Faridabad, India Global Talent Corner Full time**We are hiring Executive - Customer Experience/ Customer Service for a fast growing e commerce company.** **Position Title**: Executive - Customer Experience/ Customer Service **Location**:Faridabad, Haryana (Delhi/NCR) **Industry**: E Commerce **About Company**:A rapidly growing e commerce company selling wide range of Apparels/ Women's...
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Customer Service Admin
1 week ago
Faridabad, India Agilent Technologies Full timeAgilent inspires and supports discoveries that advance the quality of life We provide life science diagnostic and applied market laboratories worldwide with instruments services consumables applications and expertise Agilent enables customers to gain the answers and insights they seek so they can do what they do best improve the world around us Information...
