Senior Manager

3 days ago

Bengaluru, India Flipkart Full time

Job Code - Mandatory Skills - Process Design, Design Thinking, Stakeholder Management, Problem SolvingDesirable Skills - Data Analytics, SQL QueriesPosition - Senior Manager IJob Family - CX DesignAbout the RoleSenior Manager / Manager - Customer Experience DesignLocation: Bangalore, KarnatakaSkills Required: Customer Experience, Problem-Solving, Stakeholder Management, Design Thinking, and StrategizingDesirable Skills: Data Analytics, Project Management & Stakeholder ManagementJob Designation: Senior Manager / Manager CX DesignWhat are we looking for?The Customer Experience Design & Strategy team at Flipkart is looking for a Senior Manager / Manager to help champion customer experience improvement across the company. This is a high-impact and high-visibility role right at the core of improving customer experience at Flipkart.What should you have?Besides relevant experience, you should be passionate about customer experience. Being successful in this role will require expertise in business, technical, and operational aspects of eCommerce. You will also need a high degree of comfort with handling multi-stakeholder scenarios, and managing multiple projects at the same time.- Minimum 6+ years in Quick Commerce industry solving for Customer issues- Experience leading complex projects across multiple teams- Comfortable with data analysisAbout the teamThe Customer Experience Design & Strategy team at Flipkart looks at the various Customer support metrics and builds solutions to optimize the experience metrics such as CSAT, NPS, etc., while guard railing Contact centre costs.The team champions innovative and disruptive programs across the organization that can create disruptively improving customer experience on the platform and ensuring customer delightYou are Responsible for:• You will be the voice of the customer for the design, strategy, and execution of customer experience for any of the Business / Journeys• Help develop policies, processes, systems and partnerships across the company to enable partner teams to improve customer experience.• Share data, insights, and best practices from within the company and outside to constantly help improve customer experience.• Create BRDs, SOPs, etc., and interact with various teams to implement enhancements• Create and enforce the right customer experience guardrails, exception handling mechanisms and business throttles to ensure that sub-par experience is not delivered or removed immediately once identified.• Drive experience and associated metrics improvements from the forefront and create a model of continuous improvement with an ability to bring in tactical fixes alongside driving strategic roadmapsTo succeed in this role – you should have the following:• Your profile makes us believe that you are an innovative resource with superior analytical abilities to dig several layers deep into metrics to identify trends and root causes.• You can support developing and presenting business cases to all levels of the organization to get their buy-in.• You have a demonstrated record of delivering superior results.• You are comfortable interacting with cross-disciplinary technical and non-technical teams.• Strong organizational and multitasking skills to help you easily balance competing priorities.• You have excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).

  • Assistant Manager

    1 week ago

    Bengaluru, Karnataka, India Lifebridge Senior Care Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description of the Position:As an Assistant Manager - Client Engagement, you'll be a key point of contact for clients who have purchased homes in a senior living community. This role requires exceptional interpersonal skills, patience, and empathy, as your primary clientele will be senior citizens. You'll be responsible for building and nurturing strong...

  • Assistant Manager Training

    3 days ago

    Bengaluru, Karnataka, India Brookdale Senior Living Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Sub-DepartmentOutreach | Training & QualityJob posted onOct 28, 2025Employee TypePermanentExperience range (Years)3 years - 8 yearsFunctional AreaMaster Team NameAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It...

  • Lifebridge Group

    6 days ago

    Bengaluru, India LIFEBRIDGE SENIOR CARE PRIVATE LIMITED Full time

    Job DescriptionJob Title : Clinical ManagerDepartment : HomecareReporting to : Manager Operations Location : Kites Senior Care, Homecare (Kochi & Bangalore) About Us:Kites Senior Care, the Geriatric Care Specialist Brand, Was Founded in 2016 by Senior Doctors & Healthcare Professionals to Be the Trusted Care Continuum Partner for The Elderly & Their...

  • Payroll Manager

    2 weeks ago

    Bengaluru, Karnataka, India Lifebridge Senior Care Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities1. Payroll ManagementAdminister and manage monthly payroll processing across all units and verticals.Ensure 100% accuracy in salary computation, deductions, and payouts.Validate attendance, overtime, leave, and shift data from HRMSPrepare monthly salary registers, bank transfer statements, and payroll reconciliation reports.Manage full...

  • Operations Manager

    1 day ago

    Bengaluru, Karnataka, India MANASUM SENIOR LIVING Full time ₹ 4,20,000 - ₹ 4,50,000 per year

    Role OverviewWe are looking for an experienced and proactive Operations Manager to oversee day-to-day operations, streamline standard operating procedures (SOPs), ensure timely project execution, and maintain strong client relationships. This role requires someone who can balance process discipline with people management and deliver a seamless client...

  • Manager Procurement

    7 days ago

    Bengaluru, Karnataka, India Antara Senior Living Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Employee CareerDevelopment ProgramsAs per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction.At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a range...

  • Hiring Doctor Role

    2 weeks ago

    Bengaluru, Karnataka, India Antara Senior Care Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job descriptionAbout Us: About the Organization Who we are?Max Group is a leading Indian multi-business conglomerate with interests in the Life Insurance, Healthcare, Real Estate and Senior Care industries.Launched in 2013, Antara is a 100% subsidiary of Max India. It is pioneering the concept of Age in Place for people over 55 years of age, by developing...

  • Chief Medical Officer

    2 weeks ago

    Bengaluru, Karnataka, India Lifebridge Senior Care Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Clinical LeadershipEnsure delivery of high-quality, evidence-based care to all inpatients, achieving optimal clinical outcomes.Lead the design, implementation, and periodic review of individualized patient care plans in collaboration with interdisciplinary teams.Oversee nursing, therapy, and dietary interventions to ensure alignment with patient care...

  • City Head Operations

    6 days ago

    Bengaluru, India Antara Senior Care Full time

    Role Title: City Operations Head (Senior Care Homes - Transition Care Centres)Business Unit: Antara Assisted Care Services (Max Group Healthcare Company)Location: BangaloreQualification: Graduate (MBA/PG in Hospital/Healthcare Management preferred)Experience: Minimum 10 years in Hospital/Healthcare Operations with strong teamleadership & P&L management...

  • City Head Operations

    6 days ago

    Bengaluru, India Antara Senior Care Full time

    Role Title: City Operations Head (Senior Care Homes - Transition Care Centres)Business Unit: Antara Assisted Care Services (Max Group Healthcare Company)Location: BangaloreQualification: Graduate (MBA/PG in Hospital/Healthcare Management preferred)Experience: Minimum 10 years in Hospital/Healthcare Operations with strong teamleadership & P&L management...