Head of Performance Development

2 weeks ago

Pune, Maharashtra, India Paragon South Asia Services Full time
This position is for a CCM Development Manager responsible for our Indian CCM team based in Pune. The candidate must be flexible being able to work both independently and as an individual reporting to and obtaining direction from the CCM Development Director.

The individual is responsible for Pune team working in the Quadient environments, taking direction from the CCM Development Director as well as supporting tasks to enable migration from legacy estates. Responsibility will include the BAU service delivery as well as implementation and development of Ad-hoc requests and Project Implementations for new clients. Manage CCM Development teams based in Pune

Training and mentoring needs

Appraisals and performance management

CCM Development Manager will be responsible for coordination with other business stakeholders and end clients; Provide concise reports on team performance

Undertake to comply with the Information Security Management Systems (ISMS) and its associated policies

System design documents, Support manuals, training guides etc

To perform any other duties which may be required from time to time in support of CCM Development Director

Flexible working to meet project needs as and when it demands

Ability to analyse project requirements and identify areas of concern and improvement

Whilst not essential to live in Pune, knowledge and understanding of the area and ability to travel as per business needs is essential.

Experience in one or more of the following would be a distinct advantage:

Jira systems, CRM systems and/ or briefing documents

Technical Qualities

#Knowledge of infrastructure, networking and security requirements.

# Apply a high level of accuracy and quality assurance to all work

Collaborate with senior management, employees, contractors and local teams to ensure goals align

Review contracts and legal

Bachelor's degree in economics, finance or relevant field

~3 years of management experience

~ Proficient in Microsoft Office

~

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