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Organizational Development Specialist
2 weeks ago
This position is responsible for designing, implementing, and overseeing training programs across multiple hotel properties to ensure consistent service excellence and operational efficiency.
Key Responsibilities:- Develop comprehensive training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
- Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
- Implement a range of learning strategies including in-person, on-the-job, virtual, and e-learning formats.
- Ensure consistency in training quality across all properties.
- Conduct training needs assessments with hotel department heads and HR teams.
- Monitor performance data, guest feedback, and quality audit scores to identify training gaps.
- Develop targeted learning solutions based on business objectives.
- Deliver leadership development programs for supervisors, managers, and high-potential team members.
- Coach hotel leadership teams on training techniques, team engagement, and performance management.
- Support succession planning by identifying internal talent.
- Train team members in mandatory programs including health & safety, security, compliance, and brand-specific training.
- Monitor compliance with training requirements and maintain accurate records.
- Partner with corporate training teams to roll out new initiatives.
- Establish strong relationships with General Managers, HR teams, and department heads.
- Facilitate knowledge-sharing and best practices across hotels.
- Support pre-opening training plans for new hotel openings.
