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Regional Operations Director

1 week ago

Mumbai, Maharashtra, India Reinforcement Consultants Full time
Job Description

The Regional Head will oversee the expansion and operational activities of the region, ensuring seamless execution and alignment with corporate goals.

Key Responsibilities:
  1. Sales and EBIDTA Management: Identify segment-wise and service-wise opportunities, drive resource allocation, and supervise implementation to achieve desired sales and profitability targets.
  2. Regional Marketing Initiatives: Lead regional marketing efforts, including common events, tie-ups, and advertising budgets, ensuring effective brand promotion and customer engagement.
  3. Training and Quality: Lend sponsorship to training initiatives, quality assurance programs, and new project implementations, guaranteeing excellent outcomes and employee development.
  4. Corrective Actions: Plan and ensure implementation of corrective actions on Mystery Audit deviation reports, upholding high-quality standards.
  5. Market Awareness: Stay informed about industry trends, competition, and consumer behavior, integrating this knowledge into operations for competitive advantage.
  6. Talent Development: Manage supervisory talent development, focusing on Area Resources, CH, Centre Supervisors, Sales Heads, and Slimming Heads, through hiring, training, pre-grooming, career planning, and bench planning.
  7. Attrition Management: Enhance manpower productivity, efficiency, and reduce attrition rates among regional, area, and Centre-level staff.
  8. Policy Formulation: Provide strategic inputs in policy formulation and cascade them effectively at the Area and Centre levels.
  9. Service Audits: Conduct regular service audits to ensure adherence to quality standards.
  10. Software Implementation: Implement new software, SOPs, and integrate company Institute and centre protocols for induction of new talent.
  11. Customer Relationships: Foster strong relationships with customers, maximizing delight and minimizing complaints.
  12. MIS Reports: Ensure timely filing of all MIS reports.
  13. Assignments: Take up assignments as directed by the F M office.