Multichannel Customer Experience Representative

4 days ago

Chandigarh Mohali, India beBeeCustomerService Full time US$ 40,000 - US$ 80,000
Customer Service Associate Role

We are seeking a highly skilled and dynamic individual to deliver exceptional customer service across multiple communication channels. This role requires someone who can effectively manage both written (chat) and verbal (voice) interactions, resolve customer inquiries, and ensure a high level of customer satisfaction.

Key Responsibilities
  • Handle customer inquiries, provide support, and resolve issues efficiently through live chat and voice calls.
  • Maintain professionalism, empathy, and efficiency in all customer interactions.
  • Document all customer communications, interactions, and resolutions accurately in the system.
  • Adhere to established communication procedures, guidelines, and quality standards.
  • Evaluate and escalate complex or unresolved issues to internal teams as needed.
Required Skills and Qualifications
  • Excellent verbal communication skills with a clear and professional speaking voice.
  • Strong written communication skills with precise grammar and spelling for chat interactions.
  • Active listening and strong comprehension abilities.
  • Exceptional problem-solving and critical thinking skills.
  • Ability to multitask effectively, managing chat conversations while handling voice calls or navigating multiple systems.
  • Customer-focused with a patient, positive, and empathetic demeanor.
  • Proficiency in using CRM software and other relevant communication tools.
  • Adaptability and resilience in a fast-paced work environment.
  • Prior experience in a customer service role is a plus.
What We Offer

A competitive compensation package, comprehensive training, and opportunities for growth and development.

How to Apply

Please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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