Customer Support Representative

1 day ago


Mohali Chandigarh, India beBeeCustomerSupport Full time US$ 40,000 - US$ 80,000
Job Title: Customer Support Representative

We are seeking a highly skilled customer service professional to join our team in the Customer Support (Chat) role. As a representative of our organization, you will be responsible for delivering exceptional customer experiences through chat, addressing inquiries promptly, and ensuring timely resolutions to customer concerns.

Key Responsibilities:

  • Provide excellent customer services via chat at all times, maintaining a friendly and courteous demeanor.
  • Adhere to quality and compliance guidelines in all interactions, upholding our high standards.
  • Maintain proficiency in making quick decisions and responding promptly to customer inquiries, resolving all concerns efficiently.
  • Juggle multiple chat conversations simultaneously while maintaining high service quality.
  • Document customer interactions and resolutions accurately in our system.
  • Evaluate complex issues and escalate them to the appropriate team when necessary.

Required Skills and Qualifications:

  • Strong written communication skills, including excellent grammar, spelling, and punctuation, to effectively engage customers via chat.
  • Demonstrate excellent interpersonal and listening skills.
  • Showcase excellent verbal communication skills (for internal purposes).
  • Possess a proven customer service background.
  • Demonstrate the ability to make quick decisions and respond promptly to customer inquiries.
  • Showcase effective problem-solving skills to address customer issues efficiently.
  • Show flexibility and adaptability in a fast-paced environment.

Education Requirements:

  • Bachelor's or Master's degree from an accredited institution.


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