
Customer Care Representative
2 weeks ago
**Customer Care Representative**
***
**Experience: 0-2 years (Freshers welcome)**
**About the Role**:
**Key Responsibilities**:
- Handle inbound and outbound customer calls professionally and empathetically
- Resolve product or service-related issues promptly and accurately
- Maintain detailed records of customer interactions in the CRM system
- Follow up on unresolved issues to ensure customer satisfaction
- Meet performance metrics such as response time, resolution rate, and customer satisfaction
**Requirements**:
- Excellent communication skills in English (spoken and written)
- Ability to handle both voice and non-voice processes effectively
- Basic knowledge of customer service tools and CRM systems
- Strong listening, interpersonal, and problem-solving skills
- Prior experience in BPO or customer support is an advantage
**Benefits**:
- Positive and inclusive work environment
- Career growth within a growing organization
Pay: ₹168,356.85 - ₹360,000.00 per year
**Language**:
- English (required)
Work Location: In person
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