Customer Care Representative

2 weeks ago


Chandigarh Chandigarh, India BJS Home Delivery Full time

**Customer Care Representative**
***
**Experience: 0-2 years (Freshers welcome)**

**About the Role**:
**Key Responsibilities**:

- Handle inbound and outbound customer calls professionally and empathetically
- Resolve product or service-related issues promptly and accurately
- Maintain detailed records of customer interactions in the CRM system
- Follow up on unresolved issues to ensure customer satisfaction
- Meet performance metrics such as response time, resolution rate, and customer satisfaction

**Requirements**:

- Excellent communication skills in English (spoken and written)
- Ability to handle both voice and non-voice processes effectively
- Basic knowledge of customer service tools and CRM systems
- Strong listening, interpersonal, and problem-solving skills
- Prior experience in BPO or customer support is an advantage

**Benefits**:

- Positive and inclusive work environment
- Career growth within a growing organization

Pay: ₹168,356.85 - ₹360,000.00 per year

**Language**:

- English (required)

Work Location: In person



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