Customer Experience Delivery Specialist

17 hours ago


Hubli, Karnataka, India beBeeCustomerService Full time ₹ 80,00,000 - ₹ 1,10,00,000
Job Description

As a Sr. Specialist in Customer Service Operations, you will be responsible for delivering exceptional customer service experiences across all channels.

Key responsibilities include ensuring a premium customer experience, managing BPO/vendor operations, monitoring key performance indicators (KPIs), and driving continuous improvement initiatives.

This role requires strong problem-solving skills, excellent stakeholder management, and the ability to adapt quickly in a dynamic environment.

">Required Skills and Qualifications
  • A bachelor's degree in Business, Communication, or related field
  • 3+ years of experience in contact vendor management within retail, digital, or e-commerce
  • Expert knowledge in consumer service operations
  • Strong project management and reporting experience


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