
Customer Experience Delivery Specialist
17 hours ago
As a Sr. Specialist in Customer Service Operations, you will be responsible for delivering exceptional customer service experiences across all channels.
Key responsibilities include ensuring a premium customer experience, managing BPO/vendor operations, monitoring key performance indicators (KPIs), and driving continuous improvement initiatives.
This role requires strong problem-solving skills, excellent stakeholder management, and the ability to adapt quickly in a dynamic environment.
">Required Skills and Qualifications- A bachelor's degree in Business, Communication, or related field
- 3+ years of experience in contact vendor management within retail, digital, or e-commerce
- Expert knowledge in consumer service operations
- Strong project management and reporting experience
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