Global Customer Experience Expert

Customer Success Operations ExpertJob Overview:We are seeking a technical and functional expert to join our team. As a subject matter expert on Gainsight, you will support our customer success strategy by partnering with global Professional Services and Operations teams.This role is a mix of technical configuration, integration, and business alignment.Key...

Job Title: VOC Expert - Customer Experience AnalystThe Voice of the Customer (VOC) is a crucial aspect of our business, and as a Customer Experience Analyst, you will play a pivotal role in gathering and analyzing customer feedback to identify trends and areas for improvement.Key Responsibilities:Analyze customer feedback data to identify patterns and...

Customer Experience SpecialistIn this pivotal role, you will be instrumental in delivering top-notch customer experiences that exceed expectations.Key Responsibilities:Provide timely and effective support to customers through phone calls and written communication.Utilize strong problem-solving skills to resolve customer issues and concerns.Requirements:A...

KPMG Global Services transforms businesses by providing a progressive and customized approach to meet diverse needs. A team of over 6,400 professionals offers expert consulting services worldwide, supporting clients' strategic growth across industries.As part of our global delivery organization, you'll build a network and unlock opportunities with access to...

Customer Support Leadership Role Job Description:We are seeking an experienced leader to head our global customer support function. The successful candidate will lead high-performing teams across geographies and drive excellence in client satisfaction, ticket resolution, and customer experience.The ideal candidate will have a proven track record of managing...

About Us:We are a direct-to-consumer brand transforming women's wellness in India.Our mission is to develop holistic and personalized solutions for solving real problems that women face.We build a wellness platform with great products, an impactful community and a personalized customer experience.We have a growing community of over 10 lakh women who are...

Customer Retention SpecialistWe seek a proactive customer retention professional to manage customer interactions, foster subscription growth, and resolve outstanding overages.Key Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.Process orders promptly after the customer reaches out...

About Our Customer Experience RoleWe are seeking a highly motivated customer service professional to join our organization. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients.Key ResponsibilitiesOrder Review and Processing: Accurately review new orders for completeness and process them on...

Job DescriptionAs a Sr. Specialist in Customer Service Operations, you will be responsible for delivering exceptional customer service experiences across all channels.Key responsibilities include ensuring a premium customer experience, managing BPO/vendor operations, monitoring key performance indicators (KPIs), and driving continuous improvement...

Job Title: Global Master Data ExpertThe OASIS platform is the backbone of our master data governance strategy, ensuring system stability and alignment with global policies.This role will be responsible for governing and maintaining the platform to meet our data management needs.Owning the OASIS platform, ensuring system stability, enhancements, and alignment...