Customer Success Operations Expert

2 days ago


Hubli, Karnataka, India beBeeGainsight Full time US$ 1,00,000 - US$ 1,50,000
Customer Success Operations Expert

Job Overview:

We are seeking a technical and functional expert to join our team. As a subject matter expert on Gainsight, you will support our customer success strategy by partnering with global Professional Services and Operations teams.

This role is a mix of technical configuration, integration, and business alignment.

Key Responsibilities:

  • Act as the SME on Gainsight for our team.
  • Own the configuration, customization, and administration of Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Manage integration of Gainsight with other enterprise systems.
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
  • Work with business stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.
  • Provide training, enablement, and documentation to end-users and stakeholders.

Qualifications & Skills:

  • 5+ years of experience in CRM/Customer Success platforms, with at least 2+ years of direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration and API-based data flows.
  • Knowledge of customer success operations, including health scores, journey mapping, playbooks, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.
  • Experience working in global organizations across cross-functional and customer-facing teams.


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