Client Success Expert

2 days ago

Hubli, Karnataka, India beBeeCustomer Full time US$ 90,000 - US$ 1,20,000
Job Title: Client Success Expert

We are seeking a seasoned professional to act as the key liaison between our company and clients.

This role demands strong communication skills, problem-solving ability, and a deep understanding of client service excellence.

  • Build and maintain strong, long-term relationships with assigned clients.
  • Serve as a primary point of contact for escalated client needs and inquiries.
  • Understand client goals and proactively identify opportunities for upsell, cross-sell, or process optimization.
  • Collaborate with internal teams (product, sales, operations, etc.) to ensure delivery of seamless client experiences.
  • Lead regular check-ins, performance reviews, and engagement reporting with clients.
  • Develop and execute tailored engagement strategies to increase satisfaction and retention.
  • Track client feedback and work with relevant teams to implement improvements.
  • Mentor and support junior associates and contribute to team knowledge sharing.
Requirements:
  • 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills.
  • Proven ability to manage multiple client relationships and meet KPIs.
  • Strong problem-solving and organisational skills.
  • Experience using CRM or client management tools.
  • Empathy, patience, and a genuine passion for creating positive client experiences.
About Us:

We transform talent attraction and recruitment media buying for the world's largest employers, staffing firms, RPOs, and media agencies.

Our platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.

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