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Customer Success Advocate

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Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,50,000
Customer Service Professional

We are seeking a skilled and experienced professional to provide exceptional customer service, resolve issues efficiently, and ensure a delightful customer experience.

Key Responsibilities:
  • Verify customer addresses through confirmation calls, ensuring accuracy and efficiency.
  • Manage customer inquiries across various channels (phone, email, and social media), providing prompt and helpful responses.
  • Handle returns and exchanges with empathy and professionalism, resolving issues in a timely manner.
  • Collect customer insights and feedback to improve products and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction.
Requirements:
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills, with the ability to articulate complex information clearly and concisely.
  • Strong problem-solving skills, with the ability to handle tough situations calmly and professionally.
  • Highly active, energetic, and empathetic, with a customer-first attitude.
  • Comfortable with phone support, email, and CRM tools.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Why Work with Us?
  • Be part of a high-growth D2C brand that values customer success and brand strategy.
  • Contribute to a culture that values ownership, creativity, and learning.
  • Develop your skills and expertise in a dynamic and supportive team environment.
  • Enjoy a competitive salary and benefits package, with opportunities for growth and advancement.