
Customer Experience Advocate
1 week ago
About Us
We're reimagining how people explore cities with our discovery and booking platform for experiences.
Our team is seeking a Customer Support Professional to ensure our guests receive timely help, smooth resolutions, and genuinely feel cared for.
This role is ideal for those who are good communicators, remain calm under pressure, and enjoy making someone's day better.
- Respond promptly and clearly to customer inquiries through various channels.
- Assist users with bookings, cancellations, refunds, and troubleshooting.
- Liaise with experience providers and internal teams to resolve guest concerns.
- Maintain accurate records of guest interactions, feedback, and resolutions.
- Ensure all communication remains friendly and helpful throughout the process.
- Identify areas for improvement and suggest enhancements to streamline the customer experience.
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