VOC Expert

2 days ago

Hubli, Karnataka, India beBeeCustomerExperience Full time ₹ 7,50,000 - ₹ 10,00,000
Job Title: VOC Expert - Customer Experience AnalystThe Voice of the Customer (VOC) is a crucial aspect of our business, and as a Customer Experience Analyst, you will play a pivotal role in gathering and analyzing customer feedback to identify trends and areas for improvement.Key Responsibilities:
  • Analyze customer feedback data to identify patterns and trends, ensuring that our products and services meet the evolving needs of our customers.
  • Develop and implement plans to address customer concerns, fostering strong relationships with cross-functional teams to drive customer-centric solutions.
Required Skills:

Voice of Customer (VOC), Medallia, Data analysis, Excel, Powerpoint

About Us

We are committed to delivering exceptional customer experiences through our commitment to quality, innovation, and collaboration. Our team is dedicated to creating value for our customers and stakeholders alike.