
Support Services Coordinator
20 hours ago
We are seeking a dedicated & enthusiastic support professional to fulfill key responsibilities.
- Respond promptly and effectively to student inquiries through various channels.
- Provide accurate information about courses, policies, and procedures.
- Proactively reach out to students to understand and address their concerns.
- Monitor and evaluate student feedback and ratings to identify areas for improvement.
- Address and resolve student complaints and concerns while focusing on achieving high Customer Satisfaction (CSAT) scores.
- Stay up-to-date with the company's course offerings, updates, and promotions.
- Collaborate closely with the product team to address gaps based on student feedback.
- Provide regular updates to students about the status of their inquiries or issues.
- Conduct quality checks on interactions with students to ensure consistent service quality.
The ideal candidate should have excellent English communication skills, proficiency in Google Sheets and Docs, customer support software, and outstanding written and verbal communication skills.
A bachelor's degree in business administration or a relevant field is preferred. The selected candidate should have a minimum of 1 year of experience in customer support or a related field.
In this role, you will be part of a dynamic team that strives to deliver exceptional support services to our students. You will have the opportunity to work closely with our product team to identify areas for improvement and implement changes to enhance our support processes.
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