Senior Service Management Professional
2 weeks ago
At Cistron Systems Private Limited, we are seeking a seasoned Service Management Professional to lead our customer service and product service operations for medical equipment. The ideal candidate will have a proven track record in managing service teams and a deep understanding of the medical equipment industry.
Key Responsibilities:
- Manage all customer complaints and inquiries in a timely and effective manner.
- Implement strategies to reduce downtime and increase customer satisfaction.
- Ensure proper spare parts management and timely delivery.
- Drive service sales through maintenance contracts and other service offerings.
- Develop and implement pricing strategies to maximize profitability.
- Reduce expenses through quality planning and process improvement.
- Optimize resource allocation and utilization.
- Conduct regular training programs for field engineers to enhance their skills and knowledge.
- Foster a positive and high-performance work culture within the service team.
- Update and maintain standard operating procedures (SOPs) to ensure compliance with industry standards and regulations.
- Implement and maintain efficient systems and processes to support service operations.
Requirements:
- Master's degree in engineering or a related field.
- 10+ years of experience in customer service and product service management, preferably in the medical equipment industry.
- Strong leadership skills and ability to manage a team of 40+ employees.
- Proven track record in driving customer satisfaction and service excellence.
- Excellent communication and interpersonal skills.
- Fluency in English and Hindi.
- Willigness to travel extensively throughout India to meet with customers and conduct field audits.
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