Senior Service Management Professional

4 weeks ago


Chennai, Tamil Nadu, India Cistron Systems Private Limited Full time

At Cistron Systems Private Limited, we are seeking a seasoned Service Management Professional to lead our customer service and product service operations for medical equipment. The ideal candidate will have a proven track record in managing service teams and a deep understanding of the medical equipment industry.

Key Responsibilities:

  • Manage all customer complaints and inquiries in a timely and effective manner.
  • Implement strategies to reduce downtime and increase customer satisfaction.
  • Ensure proper spare parts management and timely delivery.
  • Drive service sales through maintenance contracts and other service offerings.
  • Develop and implement pricing strategies to maximize profitability.
  • Reduce expenses through quality planning and process improvement.
  • Optimize resource allocation and utilization.
  • Conduct regular training programs for field engineers to enhance their skills and knowledge.
  • Foster a positive and high-performance work culture within the service team.
  • Update and maintain standard operating procedures (SOPs) to ensure compliance with industry standards and regulations.
  • Implement and maintain efficient systems and processes to support service operations.

Requirements:

  • Master's degree in engineering or a related field.
  • 10+ years of experience in customer service and product service management, preferably in the medical equipment industry.
  • Strong leadership skills and ability to manage a team of 40+ employees.
  • Proven track record in driving customer satisfaction and service excellence.
  • Excellent communication and interpersonal skills.
  • Fluency in English and Hindi.
  • Willigness to travel extensively throughout India to meet with customers and conduct field audits.


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