Travel Service Specialist

1 week ago


Cochin, Kerala, India beBeeTravel Full time ₹ 5,73,000
Travel Professional Opportunity

We are seeking an experienced Travel Professional to join our team, enhancing the travel experience and satisfaction of clients through exceptional customer service.

Key Responsibilities:

  • Manage domestic & international bookings, flights & Rail.
  • Provide product information: Visa, forex, Health Regulations/ Insurance.
  • Handle refunds, cancellations, and ticket issuances.
  • Coordinate client requests, bonus miles, and rewards.
  • Adhere to communication scripts for various topics.
  • Collaborate with the client/service team.
  • Assist in invoicing and recoveries.
  • ID customers' needs, research issues, and offer solutions.
  • Bld sustainable relationships by exceeding customer expectations.

Competencies:

  • Effective communication & active listening.
  • Knowledge of computer reservations systems, GDS systems & e-traveling.
  • Interaction, negotiation, and multi-tasking skills.
  • Sound knowledge of domestic & international travel trends.
  • Passionate interest in geography & strong travel knowledge.
  • Attention to accuracy & detail.

Educational Qualification:

  • A graduate degree or diploma in Travel & Tourism is preferred.

Experience:

  • Total 3-5 years of experience in a Travel Management Company is required.


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