Enterprise Documentation Specialist

18 hours ago


Gurgaon, Haryana, India Sprinklr Full time

Job Overview:

Sprinklr, a leading platform for customer experience transformation, is seeking an experienced Enterprise Documentation Specialist to play a pivotal role in ensuring users have clear and concise documentation.

Key Responsibilities:

  • Collaborate closely with product managers, engineers, and subject matter experts to create high-quality documentation.
  • Develop a deep understanding of Sprinklr's products, services, and underlying technologies.
  • Translate complex technical concepts into clear, accessible documentation.
  • Conduct thorough research to gather accurate step-by-step instructions.
  • Ensure consistency, clarity, and correctness in all documentation.
  • Review and edit technical content with relevant stakeholders for clarity and purpose.
  • Work with Support to close cases by documentation.
  • Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.

Requirements:

  • Bachelor's degree in Technical Communication, Engineering, or Computer Science.
  • Proven experience writing documentation.
  • Strong technical expertise in Sprinklr or similar platforms.
  • Excellent writing, editing, and analytical skills.
  • Detail-oriented and committed to delivering high-quality documentation.

What We Offer:

  • A competitive salary of $85,000 - $110,000 per year, depending on location and experience.
  • A comprehensive health plan, including medical, dental, and vision coverage.
  • Leading well-being programs, such as daily meditation breaks and virtual fitness classes.
  • Financial protection for you and your family through a range of global and localized plans.
  • Ongoing training and development opportunities to help you grow in your career.

About Us:

Sprinklr is passionate about transforming customer experiences. Our cutting-edge platform empowers companies to engage with their audiences across various channels, making people happier at every touchpoint.



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