Enterprise Documentation Specialist
18 hours ago
Job Overview:
Sprinklr, a leading platform for customer experience transformation, is seeking an experienced Enterprise Documentation Specialist to play a pivotal role in ensuring users have clear and concise documentation.
Key Responsibilities:
- Collaborate closely with product managers, engineers, and subject matter experts to create high-quality documentation.
- Develop a deep understanding of Sprinklr's products, services, and underlying technologies.
- Translate complex technical concepts into clear, accessible documentation.
- Conduct thorough research to gather accurate step-by-step instructions.
- Ensure consistency, clarity, and correctness in all documentation.
- Review and edit technical content with relevant stakeholders for clarity and purpose.
- Work with Support to close cases by documentation.
- Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.
Requirements:
- Bachelor's degree in Technical Communication, Engineering, or Computer Science.
- Proven experience writing documentation.
- Strong technical expertise in Sprinklr or similar platforms.
- Excellent writing, editing, and analytical skills.
- Detail-oriented and committed to delivering high-quality documentation.
What We Offer:
- A competitive salary of $85,000 - $110,000 per year, depending on location and experience.
- A comprehensive health plan, including medical, dental, and vision coverage.
- Leading well-being programs, such as daily meditation breaks and virtual fitness classes.
- Financial protection for you and your family through a range of global and localized plans.
- Ongoing training and development opportunities to help you grow in your career.
About Us:
Sprinklr is passionate about transforming customer experiences. Our cutting-edge platform empowers companies to engage with their audiences across various channels, making people happier at every touchpoint.
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