Technical Documentation Specialist
5 days ago
About Us
Sprinklr is a leading enterprise software company that enables every organization on the planet to make their customers happier.
Job Summary
We are seeking a skilled Technical Documentation Specialist to join our team. As a key member of our documentation team, you will play a pivotal role in creating high-quality documentation that empowers our users to self-serve and gain confidence using Sprinklr.
About the Role
The Technical Documentation Specialist will be responsible for:
- Collaborating closely with product managers, engineers, and subject matter experts to create accurate and user-friendly content.
- Focusing on Sprinklr's new features, ensuring that documentation is up-to-date and relevant.
- Writing and enhancing user guides, developer guides, and reference materials for Sprinklr services.
Tech Expertise in Sprinklr
The ideal candidate will have a deep understanding of Sprinklr's products, services, and underlying technologies. You will be responsible for:
- Translating complex technical concepts into clear, accessible documentation.
- Troubleshooting and validating information by working closely with product and engineering teams.
Research and Standards
You will conduct thorough research to gather accurate step-by-step instructions and ensure consistency, clarity, and correctness in all documentation. Additionally, you will:
- Review and edit technical content with relevant stakeholders for clarity and purpose.
Measure and Optimize
You will work with Support to close cases by documentation and ensure that documentation is easily discoverable by relevant search criteria. Furthermore, you will:
- Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.
Qualifications
To be successful in this role, you will need:
- Bachelor's degree in a relevant field such as Technical Communication, Engineering, or Computer Science.
- Proven experience writing documentation.
- Strong technical expertise in Sprinklr or similar platforms.
- Excellent writing, editing, and analytical skills.
- Detail-oriented and committed to delivering high-quality documentation.
Benefits
We offer a comprehensive benefits package, including:
- A competitive salary of $120,000 per year.
- A range of health plans, leading well-being programs, and financial protection for you and your family.
- Ongoing professional development opportunities.
EEO Policy
Sprinklr is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
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