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Enterprise Support Specialist

1 month ago

Gurgaon, Haryana, India Sprinklr Full time
Job Description

We are seeking an experienced IT Helpdesk Analyst to join our team as an Enterprise Support Specialist. This role will provide local support for the Sprinklr Gurgaon office and global support for all Sprinklr users.

Responsibilities
  • Provide exceptional technical support for macOS, Windows, and Microsoft applications to ensure seamless productivity.
  • Track and document all support activities, including hardware troubleshooting, repair, and endpoint management deployment.
  • Collaborate with IT Management to continuously monitor and improve the delivery of IT systems and support.
  • Proactively analyze and research new technical problems to deliver innovative solutions.
Requirements
  • A minimum of 2-5 years of experience in IT helpdesk support, preferably in a multinational organization.
  • Excellent written and verbal communication skills, with the ability to work with high-level executives.
  • Strong technical knowledge of macOS, Windows, and Microsoft products, including Jamf Pro and enterprise Mac management concepts.
  • Experience with wireless infrastructure technologies, such as Cisco Meraki.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple assignments.
Benefits

Sprinklr offers a comprehensive benefits package, including:

  • Competitive salary: ₹15,00,000 per annum (estimated based on industry standards).
  • A range of health plans, well-being programs, and financial protection for you and your family.
  • Daily meditation breaks, virtual fitness classes, and access to Headspace for employee wellness.
  • Continuous learning opportunities through LinkedIn Learning and other resources.
About Sprinklr

Sprinklr is committed to creating a culture where every employee feels like they belong, grows, and contributes. We believe in empowering each Sprinkrite to achieve their personal and professional best. Our mission is to enable every organization on the planet to make their customers happier. Join us in this journey to become the world's most loved enterprise software company, ever.