Senior Customer Experience Advocate

1 week ago


Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000

About Us:

We are a baby tech startup dedicated to creating innovative smart baby products.

Our first product is a smart crib that senses early signs of wake-up, learns from the baby's sleep patterns, and starts rocking along with music to soothe the baby back to sleep.

We aim to reimagine the nursery, making it smart, intuitive, and delightful.

Job Overview:

  • Build strong relationships through empathetic listening and effective issue resolution.
  • Manage incoming chats and emails, ensuring timely follow-ups and resolutions.
  • Provide comprehensive knowledge of our business model to answer customer inquiries.
  • Demonstrate value by delivering exceptional customer support.

Your Key Responsibilities:

  • Resolve customer issues related to business growth, billing, and account satisfaction.
  • Deliver amazing customer support experiences daily.

Required Skills and Qualifications:

  • Bachelor's degree in English, Journalism, or a related field.
  • Excellent written communication skills.
  • Positive, polite, confident, sincere, and friendly disposition.
  • Problem-solving skills and ability to think quickly on your feet.
  • Ability to stay calm under stress and handle difficult customer interactions.
  • Flexibility to adapt to a growing environment.
  • Attention to detail and knowledge of CRM systems (a plus).
  • At least 2 years of experience in customer-facing roles.


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