Operations Manager Lead

6 days ago


Mumbai Metropolitan Region, India StampMyVisa Full time
Job Description

We are seeking a highly skilled Operations Manager Lead to join our team at StampMyVisa.

The ideal candidate will have 5+ years of experience in Operations & Team Management in the Travel Industry, with a strong background in Visa Processing and Team Leadership.

Responsibilities:

  • Lead and supervise the Visa Operations team, including Sector Leads, Visa Experts, and Logistics.
  • Oversee visa processing workflow, ensuring timely application review, documentation, and submission.
  • Identify and implement process improvements, staying up-to-date on changes in visa rules and regulations.
  • Collaborate and coordinate with stakeholders, including Key Account Managers, Business Development teams, Accounts teams, and Vendors.
  • Work with internal tech teams to improve or implement tools that boost productivity, decrease Turnaround Time (TAT) and Average Handling Time (AHT), and enhance Customer Satisfaction (CSAT).
  • Drive team efficiency through regular feedback and coaching, fostering a culture of accountability and continuous improvement.
  • Monitor and report on key metrics, including visa approval rates, team productivity, pending applications, refund and rework costs, escalation resolution time, and Service Level Agreement (SLA) compliance.
Requirements:
  • 5+ years of experience in Operations & Team Management in the Travel Industry.
  • Strategic problem-solving skills for managing escalations and improving processes.
  • Adaptability to a fast-paced environment with a focus on quality and results.
  • Excellent communication and interpersonal skills to drive both challenging and positive conversations with immediate team members and stakeholders.
What We Offer:
  • A competitive salary of $80,000 - $110,000 per year, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and innovation.


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