Customer Experience Strategist

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 90,00,000 - ₹ 1,20,00,000

Customer Success Specialist Role

About the Job

This is a unique opportunity to work as a Customer Success Specialist in a dynamic and fast-growing company. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding, and maximizing customer engagement.

The role requires collaboration with various teams, including sales, security, and marketing, to provide top-notch support to our customers. If you have a passion for delighting customers, excellent communication skills, and a customer-first mindset, this could be the perfect fit for you.

Key Responsibilities
  • Drive customer onboarding experience and ensure smooth adoption of the product.
  • Promote adoption and maximize customer engagement by acting as a product champion.
  • Understand customer requirements and translate them into actionable deliverables.
  • Respond promptly and effectively to customer queries via email and phone.
  • Build and nurture long-term relationships with customers based on trust and rapport.
  • Manage stakeholder relationships across internal teams and customer organizations.
  • Strengthen brand value by delivering exceptional customer experiences.
  • Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
  • Identify opportunities for up-selling and cross-selling complementary products.
  • Proactively manage account renewals and secure long-term partnerships.
  • Ensure timely project delivery by coordinating across multiple teams.
  • Maintain accurate and updated records within the customer success platform.
Requirements
  • 2-5 years of experience in Customer Success, Growth, or Retention roles, preferably in SaaS.
  • Proven ability in upselling/cross-selling in a Product-Led Growth (PLG) motion.
  • Excellent communication skills with a customer-first mindset.
  • Technical knowledge required to work in a cybersecurity organization's customer-facing role.
  • Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates.
  • Ability to build rapport with stakeholders.
  • Willingness to work in a hybrid setup.
What We Offer
  • You'll own your work from day one – no micromanaging, just trust and impact.
  • Health insurance for you and your spouse.
  • Part of a fast-growing cybersecurity SaaS company.
  • A collaborative and friendly culture with full ownership and growth opportunities.
  • And yes, get ready for some unforgettable workcations

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